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m60njp
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Last Activity: 15-01-2022, 08:09 AM
Joined: 29-10-2018
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  • m60njp
    replied to Ombudsman Win
    It's probably a valid comparison as it is primarily a 'lack of service' issue but of course the freeholder's agent makes their cut from my ground rent and he other sums they try to keep charging me for, so it's debateable whether I'm a 'customer' at all (i.e the freeholder is the actual customer of...
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  • m60njp
    replied to Ombudsman Win
    Oddly, aspects of the complaint go back many years - certainly 4-5. However, the Ombudsman advised that they were only able to 'go-back' for a maximum period ('....I would like to start by confirming that TPO are unable to consider events that occurred
    more than 12 months prior to the Complainant...
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  • m60njp
    replied to Ombudsman Win
    Thanks everyone. The part not addressed (nor did I ask them to) is a long-running dispute over sub-letting fees. The Ombudsman specifically excludes actual or potential judicial aspects.
    There were three legs to my desired review:
    1. Communication. Basically they're shit. Numerous letters...
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  • m60njp
    started a topic Ombudsman Win

    Ombudsman Win

    I've been wrangling with a freeholder's 'managing agent' for many years and although parft of the disagreement remains unresolved, after several years of inconpetence by the agent, decided to take it to the Property Ombudsmam...........and won. It wasn't a mega-bucks award and I genuinely wasn't in...
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