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[Interlaken]

Sounds an expensive way to go about refurbs. We don't know where in the country you are?

[Interlaken]

Tenant might be a woman like me! I've just done the UK Gov approved form to change name by Deed Poll so I can get at an old share account in my previous married name I never changed. I have no photo ID for my old married name and that is a problem now.
Ask tenant for a copy of their Deed Poll...

[Interlaken]

If the tenants don't agree to your proposal then you will have to contact the DPS and let them decide by arbitration - long protracted and they don't often come down on the landlord's side. Is the deposit in the Custodial or Insured scheme?

[Interlaken]

Some tenants just have to stamp their personality on properties by buying loads of furniture/goods and it does cause these problems. I'm a big fan of dehumidifiers. Get them one and inspect more regularly.

[Interlaken]

Is this the DPS Insured scheme or custodial? What did the DPS tell you when you made contact earlier?