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Mrs Dingle
Senior Member
Last Activity: 08-06-2018, 15:19 PM
Joined: 05-12-2005
Location: Leicester
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  • The tenant has received the letter. Just pointing out the ridiculous system the dps has. The tenant has logged on and agreed to the payment to me and said that the website says 5 days for repayment.That was 6 days ago and the dps website still says waiting for tenant response! So my next step now will...
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    Last edited by Mrs Dingle; 03-06-2018, 20:18 PM. Reason: addition

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  • Thank-you for all your interesting views on this scenario. The deposit has been in the possesion of the dps since first protected and remains in their possesion until released to tenant or landlord. When applying for it I stated what had been agreed with the tenant about payment to the landlord so...
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  • The deposit will remain on the old property until the tenant responds. Which I'm going to help him with when the letter arrives at the empty property. Interesting that the dps know all the details but insist on sending the letter to a vacant property because it's procedure. The new lease doesn't state...
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  • The deposit in question has been with the dps for over 5 years and continues to be secured. Albeit on the wrong property. So the deposit paid by my tenant on the original tenancy has been continuously protected. The tenant still has power over it as I presume the government wanted. So the tenants deposit...
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  • The dps has no vehicle for transferring a deposit in this case. It can transfer between landlords and agents. Just spoken to the dps by phone. The original letter sent to the tenant is now useless because the dps has recently altered their processes. So cancelled claim and restarted claim. This will...
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  • The "admin " problem is with the dps. I have claimed the deposit as instructed to do and agreed to by the tenant. Which should return the money into my possession. Which I can then place with the dps on the new tenancy. The tenant is willing and wants to help but can't get through to the dps...
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