Pilot Error

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

    Pilot Error

    I bet you guys know what I mean by pilot error.

    It's when your tenant calls you out saying something is faulty when they don't know how to use it. Today the lady who couldn't open her Washer Dryer a couple of months ago called to tell me that the heater in her spare room wasn't working. http://www.landlordzone.co.uk/forums...s-Washer-Dryer

    It turned out that the whole flat was so warm, the thermostat on the heater did not bring it on. I set it to 25 degrees, and it came on. Give me strength!

    #2
    You can lead a horticulture but you can't make her think... (Dorothy Parker...)
    https://en.wikiquote.org/wiki/Dorothy_Parker
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

    Comment


      #3
      Lol that's a common mistake and most of the people seem to do this

      Comment


        #4
        The same tenant called me on Monday because her machine now won't spin. (It must spin a little bit or it wouldn't wash the clothes, surely?) I've just had a look at the instructions, and it suggests that the spin speed may be set too low. I've left a message to that effect for my tenant.

        My friend reckons I should buy the simplest machine possible for my tenants. I'm beginning to think he is right.

        Comment


          #5
          my tenants called to tell me the boiler broke, then rang back 4 hours later and they'd forgotten to top up the pre-pay meter

          Comment


            #6
            a different tenant said they were suddenly not getting any hot water in the kitchen, thought there was a problem with the boiler. A) There is no boiler (just an immersion tank) B) They'd switched off the immersion before a long weekend away and presumably thought it'd switch back on by magic.

            These are 'bright' young professionals working in London on a fair whack, scary.

            Comment


              #7
              I had a tenant complain that the storage heater in their bedroom was too hot.
              They just couldn't understand the concept of thermostats.
              At all.
              Not a clue - it was as if we were speaking a different language.

              Eventually, sent a handyman in to turn the thermostat to a lower setting - and got a lovely "sorted thanks" text from the tenant.
              When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
              Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

              Comment


                #8
                Yesterday the repair man called. My tenant called me in the morning to say she had lost my previous cheque, so I suggested she pay the man, and I would reimburse her if she let me know what I owe. I haven't heard from her since. In fact she doesn't seem to be answering her phone. I think I might know why now, as I just received an emailed invoice from Siemens. It says:
                E18 [not draining]. On inspection found due to the drain pump blocked with foreign objects thus preventing water flow.
                Removed the objects and tested.
                Hmm. I can well afford to reimburse my tenant, but should I?

                Comment


                  #9
                  When I renovated a particular flat, I noticed that none of the storage heaters were the ones that change their input in response to the weather. In view of this I arranged a central control with an exterior sensor.

                  My tenant just complained that one of her lounge storage heaters doesn't get very warm.

                  'What about the other one by the window?' I asked.

                  'Oh that one is switched off', she said.

                  Give me strength!

                  Comment


                    #10
                    This week I got a call from a tenant who had tried to change her electric shower hose & handset. She told me that she couldn't get it to stop leaking.

                    Investigating, I found that the old rubber washer had remained attached to the shower unit when she screwed on a new hose also containing a washer. The old rubber washer had been displaced by the screwing action and blocked the hole. This meant the water could not come out, so the safety valve blew.

                    Perhaps I should give future tenants intelligence tests?

                    Comment


                      #11
                      Today I got another phone message from the shower woman:

                      My cooker packed up, so they discarded it and bought another from Currys, but find the new one is too wide for the gap between the units. Can I help?

                      Any thoughts?

                      Comment


                        #12
                        Your tenants have a large and useless appliance (which currys will be reluctant to accept as a return if they've removed the packaging).
                        When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                        Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

                        Comment


                          #13
                          Originally posted by jpkeates View Post
                          Your tenants have a large and useless appliance (which currys will be reluctant to accept as a return if they've removed the packaging).
                          Thanks JPK. Yeah I know. I'm going round today, and will try to be as tactful as possible.

                          Comment


                            #14
                            To be fair, the reason I know about Curry's policy is trying to replace a fridge freezer that we bought as a replacement for a faulty unit and ordered one that didn't quite fit.
                            Standard sizes being not as standard as we imagined.

                            Persuaded the lady at customer services to find the manager to see if they'd accept it as a "manager's special - no packaging", so it cost me a bit, but not the total cost of the unit.
                            When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                            Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

                            Comment


                              #15
                              Back home again, having replaced the shower and tap. I noticed the cooker didn't work at all, so I swapped the 30A fuses between that and the ring main, and guess what, the cooker works. I did not have fuse wire with me to repair it, so left it broken.

                              I just rang to tell my tenant, and guess where she was? You guessed it, in Currys buying yet another cooker!

                              I have suggested she talks to her husband before buying any more.

                              Comment

                              Latest Activity

                              Collapse

                              • Brexit
                                craig2222
                                I'm wondering how many of you voted for brexit and would you change your mind if you had the chance ? . I didn't vote and I still wouldn't be sure if I would choose leave or remain if we had another chance...
                                30-09-2018, 16:17 PM
                              • Reply to Brexit
                                islandgirl
                                Very interesting. A bit over dramatic and over the top but there is a backlash. I suppose David Lammy's fuss about Comic Relief that cost it £8 million this year shows it is here too. It is so sad to see so much division. The "Elites" have a lot to answer for (cue link to Brexit!)
                                19-03-2019, 20:36 PM
                              • Reply to Brexit
                                JK0
                                The subject of this talk is the United States. I think a lot of it applies to the UK also:

                                ...
                                19-03-2019, 18:51 PM
                              • Reply to Brexit
                                jpkeates
                                I will (personally) gain absolutely zero additional "freedom" from leaving the EU and neither will you.

                                Can you name anything that we will gain that improves our quality of life in any meaningful way?

                                Coronation Street down to one episode almost did it, though!...
                                19-03-2019, 11:00 AM
                              • Reply to Brexit
                                islandgirl
                                You are of course entitled to your view JP which I respect but I think entirely the opposite is true. It is also a new one on me to equate food bank supplies with Brexit but I suppose project fear have tried everything else so far! What next I wonder? Coronation Street down to 1 episode a week horror...
                                19-03-2019, 10:33 AM
                              • Reply to Brexit
                                jpkeates
                                This may be some of the most scary notions I have seen.

                                Medicines are not "planned for" in the event of no deal. The government has started to stockpile some of the most critical medicines to prevent a shortage immediately after a hard brexit. But that's of essential medication...
                                19-03-2019, 09:58 AM
                              • Reply to Brexit
                                islandgirl
                                But in the real world there will be no serious shortages. Medicines have been planned for. Supermarkets are certainly sorted - profits are at stake. Good old capitalism will ensure there are very few issues. The answer to the question of "how we are supposed to fill the current gap between what...
                                19-03-2019, 09:19 AM
                              • Reply to Brexit
                                buzzard1994
                                Project fear may become project Face Reality. We can not physically get the goods we need to import through Dover with the extra delays caused by customs checks.No-one has just proposed a workable solution to that problem and such solutions as there are ( waving lorries through, paying for extra ferry...
                                19-03-2019, 06:43 AM
                              • Reply to Brexit
                                islandgirl
                                A price worth paying as far as I am concerned. Anyone for a chorus of "There'll be Project Fear over the whilte cliffs of Dover"? Though come to think of it anyone afraid of being without chestnuts has a very empty life!
                                18-03-2019, 23:21 PM
                              • Reply to Brexit
                                buzzard1994
                                Harvest is something like September to November - maybe they'll all be through the queues by Christmas but priority is likely to still be given to medicines and fresh food. Perhaps our incompetent government will have got some extra ferry contracts then,perhaps not. Of course the pound would drop again...
                                18-03-2019, 19:48 PM
                              Working...
                              X