Pilot Error

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    Pilot Error

    I bet you guys know what I mean by pilot error.

    It's when your tenant calls you out saying something is faulty when they don't know how to use it. Today the lady who couldn't open her Washer Dryer a couple of months ago called to tell me that the heater in her spare room wasn't working. http://www.landlordzone.co.uk/forums...s-Washer-Dryer

    It turned out that the whole flat was so warm, the thermostat on the heater did not bring it on. I set it to 25 degrees, and it came on. Give me strength!

    You can lead a horticulture but you can't make her think... (Dorothy Parker...)
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...


      Lol that's a common mistake and most of the people seem to do this


        The same tenant called me on Monday because her machine now won't spin. (It must spin a little bit or it wouldn't wash the clothes, surely?) I've just had a look at the instructions, and it suggests that the spin speed may be set too low. I've left a message to that effect for my tenant.

        My friend reckons I should buy the simplest machine possible for my tenants. I'm beginning to think he is right.


          my tenants called to tell me the boiler broke, then rang back 4 hours later and they'd forgotten to top up the pre-pay meter


            a different tenant said they were suddenly not getting any hot water in the kitchen, thought there was a problem with the boiler. A) There is no boiler (just an immersion tank) B) They'd switched off the immersion before a long weekend away and presumably thought it'd switch back on by magic.

            These are 'bright' young professionals working in London on a fair whack, scary.


              I had a tenant complain that the storage heater in their bedroom was too hot.
              They just couldn't understand the concept of thermostats.
              At all.
              Not a clue - it was as if we were speaking a different language.

              Eventually, sent a handyman in to turn the thermostat to a lower setting - and got a lovely "sorted thanks" text from the tenant.
              When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
              Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).


                Yesterday the repair man called. My tenant called me in the morning to say she had lost my previous cheque, so I suggested she pay the man, and I would reimburse her if she let me know what I owe. I haven't heard from her since. In fact she doesn't seem to be answering her phone. I think I might know why now, as I just received an emailed invoice from Siemens. It says:
                E18 [not draining]. On inspection found due to the drain pump blocked with foreign objects thus preventing water flow.
                Removed the objects and tested.
                Hmm. I can well afford to reimburse my tenant, but should I?


                  When I renovated a particular flat, I noticed that none of the storage heaters were the ones that change their input in response to the weather. In view of this I arranged a central control with an exterior sensor.

                  My tenant just complained that one of her lounge storage heaters doesn't get very warm.

                  'What about the other one by the window?' I asked.

                  'Oh that one is switched off', she said.

                  Give me strength!


                    This week I got a call from a tenant who had tried to change her electric shower hose & handset. She told me that she couldn't get it to stop leaking.

                    Investigating, I found that the old rubber washer had remained attached to the shower unit when she screwed on a new hose also containing a washer. The old rubber washer had been displaced by the screwing action and blocked the hole. This meant the water could not come out, so the safety valve blew.

                    Perhaps I should give future tenants intelligence tests?


                      Today I got another phone message from the shower woman:

                      My cooker packed up, so they discarded it and bought another from Currys, but find the new one is too wide for the gap between the units. Can I help?

                      Any thoughts?


                        Your tenants have a large and useless appliance (which currys will be reluctant to accept as a return if they've removed the packaging).
                        When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                        Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).


                          Originally posted by jpkeates View Post
                          Your tenants have a large and useless appliance (which currys will be reluctant to accept as a return if they've removed the packaging).
                          Thanks JPK. Yeah I know. I'm going round today, and will try to be as tactful as possible.


                            To be fair, the reason I know about Curry's policy is trying to replace a fridge freezer that we bought as a replacement for a faulty unit and ordered one that didn't quite fit.
                            Standard sizes being not as standard as we imagined.

                            Persuaded the lady at customer services to find the manager to see if they'd accept it as a "manager's special - no packaging", so it cost me a bit, but not the total cost of the unit.
                            When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                            Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).


                              Back home again, having replaced the shower and tap. I noticed the cooker didn't work at all, so I swapped the 30A fuses between that and the ring main, and guess what, the cooker works. I did not have fuse wire with me to repair it, so left it broken.

                              I just rang to tell my tenant, and guess where she was? You guessed it, in Currys buying yet another cooker!

                              I have suggested she talks to her husband before buying any more.


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