Questions about return of deposit via mydeposits

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    Questions about return of deposit via mydeposits

    Hi,

    We finished our student tenancy on 30/06/2020. I sent the mydeposits request for deposit refund template on 03/07/2020 for the return of £2800 and have heard nothing about the deposit from the landlord since.

    Question 1:

    Tomorrow it will have been 10 calendar days from submitting this request. According to the mydeposits website the landlord has 10 calendar days to respond to this request. According to my landlord, he has one calendar month. Who is correct?

    Question 2:

    To raise a dispute with mydeposits I need to select whether my landlord used "mydeposits custodial" or "mydeposits insurance". How can I tell which he used?


    Thank you.

    #2
    I dont think there is any hard and fast deadline with the deposit schemes but he should be able to sort it out in less than a month. What is he saying about the delay? Is he waiting for a check-out report from an inventory clerk or something like that? The more time that elapses the harder it will be for him to establish that any damage or dirt was caused by the tenants. See what the scheme says and keep pressing.

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