Tenancy ended 2nd August and I have discovered damage

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    Tenancy ended 2nd August and I have discovered damage

    The last tenant moved out 2nd August and after a lot of nonsense from the letting agency I sacked them, got a new one, and the new tenants moved in 8th October. The property had been empty since 2nd August to 8th October and I have just received a copy of the check-in inventory. I am absolutely livid.

    One of the reasons I sacked the last agent is that I had to chase and chase them for information. They said the tenant left the property in good condition and returned her full deposit with absolutely no input from me. I have since discovered from the new check-in inventory that the previous tenant has damaged the bath, deep scratches that have led to rust, the vinyl flooring in the kitchen has been badly ripped and the dining room chairs have been mauled by an animal (tenant had a dog which I knew about). Mr Magoo could have seen this damage.

    Do you think it is worth even trying to get some money back from the previous tenant? I know that when I've rented I've had letting agency's try and deduct money from my deposit for a lot less. I've already spoken with SaL about the letting agency who gave me some good advice about making a complaint. I've had the letting agency's response to that complaint which I'm not satisfied so I want to take things further on that front.

    #2
    Sue agent. And also go through their complaints process.
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

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      #3
      Ex Tenant left it immaculate - the Agent says so.

      Property empty for 2 months so people broke in (that's what ex-tenants would say).

      You found the problems too late.

      Move on or waste an awful lot of time with "he says, she says" and get nowhere.


      If you've already had "discussions" with Agent and no good, then use their Ombudsman Scheme to drag it out further.
      My views are my own - you may not agree with them. I tend say things as I see them and I don't do "political correctness". Just because we may not agree you can still buy me a pint lol

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        #4
        Originally posted by theartfullodger View Post
        Sue agent. And also go through their complaints process.
        I have drafted a letter. It's almost 11pm here so I shall sleep on it, review (drink has been taken) and then send first thing tomorrow. I've been through their complaints process about something else and received an unsatisfactory response so I want to take that further, this is just something else to throw in the mix.

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          #5
          landlord-man,

          It's not the ombudsman that is next, it's the First Tier Tribunal and they have been so **** that I might just do it.

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            #6
            so you're not even in UK and want to have all the hassle - good luck and enjoy
            My views are my own - you may not agree with them. I tend say things as I see them and I don't do "political correctness". Just because we may not agree you can still buy me a pint lol

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              #7
              Perhaps you would roll over and take it but I won't. Letting agencies in Scotland have a Code of Practice they need to adhere to and they need to be registered with the local council.

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                #8
                Like I said - go for it and enjoy
                My views are my own - you may not agree with them. I tend say things as I see them and I don't do "political correctness". Just because we may not agree you can still buy me a pint lol

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                  #9
                  I shall. Letter of complaint sent off this morning and I spoke to a lovely lady at SaL who explained that the FTT can be done remotely so it doesn’t matter that I’m not in Scotland presently.

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                    #10
                    The letting agency has replied and addressed each of my complaints pursuant to the Code of Practice. I have also been offered a sum of money greater than the tenant's original deposit to draw a line under the matter rather than take it to the FTT. I am going to accept the offer. Not bad for a phone call to SaL and a letter.

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                      #11
                      In Scotland, many agents are also solicitors. My first agent was, and consequently when they were useless I was able to take it up with the Law Society of Scotland. That also got results.
                      There is a fine line between irony and stupidity. If I say something absurd please assume that I am being facetious.

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                        #12
                        Originally posted by doobrey View Post
                        In Scotland, many agents are also solicitors. My first agent was, and consequently when they were useless I was able to take it up with the Law Society of Scotland. That also got results.
                        This letting agent isn’t a solicitor. I’m happy to accept the offer and draw a line under it.

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