Fraudulent Energy Supplier

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  • Fraudulent Energy Supplier

    I have a number of flats here in Reading with electric heating. So as to get an afternoon heating boost, I have had the Local electricity supplier change from Economy 7 to three rate 'Flexiheat' meters.

    Rate 1 records weekdays 0730-1930 consumption
    Rate 2 records all other times
    Rate 3 records storage and water heating.

    However, whenever a tenant moves in, and I give a meter reading, ******** E******c always try to cook the books to screw the most money possible from me.

    On Monday, I gave readings as follows (The meter was new in December):
    Rate 1: 00005
    Rate 2: 00012
    Rate 3: 01128

    Today I have my final bill as follows:
    Rate 1: 01128 units @ 19.77p per unit: £223.01
    Rate 2: 00005 units @ 9.38p per unit: £ 0.47
    Rate 3: 00012 units @ 6.1p per unit: £ 0.73

    The first couple of times this happened, I put it down to incompetence. However, I have now had it happen half a dozen times over the years, and it is beginning to look deliberate.

    Now, obviously I will be on the phone to change the bill on Monday, but how can I get them to stop 'trying it on'?

  • #2
    Only report meter readings by email or snailmail. Or record your 'phone calls, wait for fraud then ask head of customer service if he'd like Police involved

    http://www.recordyourcall.co.uk/
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

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    • #3
      Thanks Artful. It comes to something when you have to record phone calls to utility providers.

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      • #4
        I have a property with storage heating. Supplier "mixed up" the high and low rate readings every time. They ended up paying back over £1,000 because of their "error". Had I not checked they would have got away with it too....
        Unshackled by the chains of idle vanity, A modest manatee, that's me

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        • #5
          Scottish Hydro (for my Scottish let properties.. part of Scottish 'n Southern..) s**w things up on such an extraordinarily regular basis that I now have my own, named&emailed, contact in the executive office to email when it goes wrong again...


          Who was it said "Quality is getting it right 1st time..." .. Sigh!
          I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

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