Gas Service Care

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    Gas Service Care

    I pay yearly nearly £700 for service cover for my rental house in London. I'm sure you can guess who with. They come out once a year to do my landlord's certificate and also do any little jobs that arise during the year.

    Recently they emailed to remind me the service is due next month, which I was able to book online quite easily. However, about a week later, my tenant asked me to call them out due to the central heating not working. Hence a flurry of emails notifying me that my visit has been changed from next month to this.

    I thought they might do the gas certificate when they visited last week, but they haven't, so I still need to get one next month. Going online, it now won't let me book a service. It says the following:

    Annual Boiler Service


    We'll be in touch when you can book your next service.

    Where we can, we’ll service your gas appliance(s) around the same time of year 2. There’s no need to call, we’ll let you know when it’s time to book.
    If you click on the number '2' link, you reach a page saying:

    1. Your annual services may be more than 12 months apart.
    2. Sometimes our engineers are in a lot of demand for urgent breakdowns, so we may need to visit at a different time of year. If it happens at a different time we’ll aim to make sure your service is carried out at some point during your contract start and end date.
    That's not a lot of help to a landlord requiring a new gas certificate within 12 months of his previous one!

    In view of that, I instead asked for a repair, and was able to book one. What a joke though!
    To save them chiming in, JPKeates, Theartfullodger, Boletus, Mindthegap, Macromia, Holy Cow & Ted.E.Bear think the opposite of me on almost every subject.

    #2
    Originally posted by JK0 View Post
    Going online, it now won't let me book a service.
    After trying for a couple of months to book a service for my home boiler, both online and over the phone, I finally spoke to a human last week.

    He said, that due to the pandemic they are not servicing certain boilers. They are using the man power to cover repairs.

    Comment


      #3
      Originally posted by JK0 View Post
      I pay yearly nearly £700 for service cover for my rental house in London. I'm sure you can guess who with. They come out once a year to do my landlord's certificate and also do any little jobs that arise during the year.
      Why?

      Comment


        #4
        Originally posted by jpucng62 View Post

        Why?
        Because they are the only people who show up reliably in London.
        To save them chiming in, JPKeates, Theartfullodger, Boletus, Mindthegap, Macromia, Holy Cow & Ted.E.Bear think the opposite of me on almost every subject.

        Comment


          #5
          Also the said company have a bigger spare parts inventory than anyone else, by far. However I agree that their service standards have dropped, fairly alarningly. They have two types of service contracts, individual and corporate, intended for landlords and managing agents who have many many residential addresses under the service contract. The problem we have is that when the typical tenant rings up of an evening to report a service problem they are told that the service contract doesnt exist. We now find that the reason is that the office for the Corporate contracts closes at 5pm and the other office dealing with individual gas contracts do not have access to all the details of premises covered under corporate contracts. This is very irritating. We have logged complaints etc but its a bit like chucking a stone into the sea, ie makes no impact. I will post again if BG manages to improve the system so as to be more usable for tenants. Last week we ha some tenants so distressed by the delays in getting a service call we took the easy (but expensive) way out and just had another contractor replace the boiler.

          Comment


            #6
            Can you believe I received a gas safety certificate yesterday? Only took 18 days to get here!
            To save them chiming in, JPKeates, Theartfullodger, Boletus, Mindthegap, Macromia, Holy Cow & Ted.E.Bear think the opposite of me on almost every subject.

            Comment


              #7
              I have to say £700 seems a little steep, I switch between 2 in London, as soon as the year is up I know the price goes up, so I switch service. around £250-£300, I had the company you are referring to when a boiler had an issue and offered me a £50 to get a portable heater until they could get an engineer round, and if I could find someone else to fix it to then bill them.

              It sure does take the headache of ringing round and finding someone, but you still get the pain from the T, when you have to inform them the company doesn't have anyone at the moment, and you don't know when they will be sending someone.....

              Comment


                #8
                Amazes me in this day and age that we don't have a "Landlords Buying Group" where LLs can group together to achieve discounted products and services - and in doing so have greater control over service levels.

                My views are my own - you may not agree with them. I tend say things as I see them and I don't do "political correctness". Just because we may not agree you can still buy me a pint lol

                Comment

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