Acceptable Hot Water Temperature & Cylinder Thermostat Failure

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    Acceptable Hot Water Temperature & Cylinder Thermostat Failure

    What is the acceptable temperature of hot water from the tap? I have been advised that this is 50 degrees. HHSRS guidelines state that ideally the temperature from basins should be 41 degrees.

    The cylinder thermostat on our hot water tank does not work, it has not functioned since we moved into this property. Water temperature cannot be regulated with this control. Is there a requirement that a tenant should be able to regulate the temperature of the hot water? Is the thermostat considered part of the installation for the provision of hot water? If so, if this fails, or does not function, is the LL obliged to repair/maintain this?

    The hot water temperature from the tap is too hot, there are no mixer taps present, it could present a scalding hazard, especially with vulnerable persons present.

    #2
    HHSRS states ...
    Ideally, hot water should be no more than 60°C in kitchens, 41°C for hand
    basins and 46°C for baths.
    Housing Health and Safety Rating System
    52
    NO more than... i.e. could be less

    Buy a thermometer. Measure water, then write/email landlord, cpy any agent, keep copy, about any repair issues you have. Use Shelter draft letter for reporting repair problems
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

    Comment


      #3
      No. If you know the thermostat is not working then get the landlord to fix it NOW or tell him you will have it done yourself.
      Serious H&S issue, aside from scalding risk, people have died from boiling water in tanks falling through the ceiling.
      Not a nice way to go, get it sorted.

      Comment


        #4
        Thank you. I've seen these guidelines previously.

        I also see mention of 60 degrees in the tank, 55 distribution temperature and 50 at the tap.

        We have measured water at the tap at 55 degrees. We shall listen to the LA, who states this is the right temperature. We shall wash our child's hands under the non-mixer tap for thirty seconds, I'm sure it will be fine.

        Comment


          #5
          Originally posted by Section20z View Post
          No. If you know the thermostat is not working then get the landlord to fix it NOW or tell him you will have it done yourself.
          Serious H&S issue, aside from scalding risk, people have died from boiling water in tanks falling through the ceiling.
          Not a nice way to go, get it sorted.
          Oh, it was "fixed". A piece of plastic pipe was used to wedge it against the hot water tank. It did absolutely nothing, but at least it was reported to the LA as fixed, so job done.

          It was reported as an issue five months ago. "Fix" was attempted last week.

          Comment


            #6
            Combined with yout earlier cooker wiring issue I'd be moving out ASAP if I was you.

            Comment


              #7
              Would you believe that the hot water issue is at the bottom of the ladder in terms of issues? I just put my finger under the hot tap for ten seconds - I can appreciate that a minute or two would probably cause burns.

              Is the thermostat integral to the safety of the cylinder tank? What safety devices are in place to prevent overheating?

              Comment


                #8
                Is this a wind up ?

                Comment


                  #9
                  Originally posted by Neelix View Post
                  Is this a wind up ?
                  Which part?

                  Comment


                    #10
                    Unfortunately it's the case that we have an LA that doesn't seem to care. They have told us to outright ignore other issues in person. This is what we have been dealing with.

                    The system is a vented one. It appears that the cylinder stat on the front of the tank is either not connecting properly to the tank, or is faulty. Hot water at all taps is 55°. The hot water is not on 24/7, it is only boosted when needed, for a period of 1-3 hours, as dictated by the timer switch.

                    The tank itself it quite small - it empties quickly, therefore there are pauses between baths/showers/washing up whilst the hot water is replenished.

                    The issue was reported to the LA as “scalding hot water” from the taps in May. The LA told us that the LL asked if there was a manual present for the tank. There is no manual present. I had previously told LA that the water temperature is consistently too hot and there is no fluctuation in temperature. LA then tells me hot water cylinders often fluctuate in temperature.

                    It has taken until September for an electrician to attempt to wedge the thermostat in the hope that it connects with the tank property. This fix does not appear to have restored functionality to the stat. The electrician reported the issue as fixed to the LA, despite not apparently testing the hot water.

                    Comment


                      #11
                      Originally posted by FindaLot View Post

                      Which part?
                      All of it.

                      Comment


                        #12
                        Originally posted by Neelix View Post

                        All of it.
                        I'm not quite sure what part of this could be considered a "wind up".

                        I am waiting approval of a post providing further details that was edited too swiftly.

                        Comment


                          #13
                          What did your no win no fee solicitor say about it?

                          Comment


                            #14
                            As previously stated - twice - this is not a no win, no fee solicitor.

                            The issue has only just been investigated after first being reported five months ago, hence it only recently coming under discussion the past few days.

                            Comment


                              #15
                              Originally posted by FindaLot View Post
                              As previously stated - twice - this is not a no win, no fee solicitor.
                              .
                              Nope. Not even once. Unless there's been a post that you've since deleted.
                              Not everything is a compensation claim. You've already said you're moving out so my advice is to move to a property you're happy with asap and get on with your life.

                              Comment

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