Energy firm refuse to accept my readings

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  • Codger
    replied
    I find a letter or email headed formal complaint wakes them up. Usually overcharging plus not answering the phone. Very likely they will ring you.

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  • JK0
    replied
    Originally posted by Jon66 View Post
    Surely you know whether you have paid bills for the void period of each property?
    The ones I manage myself, of course. The ones with agents, well the phrase about keeping a dog & barking yourself comes to mind.

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  • Jon66
    replied
    Surely you know whether you have paid bills for the void period of each property?

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  • JK0
    replied
    Originally posted by Jon66 View Post
    Why are you bothering even speaking to them. You have had advice on here on how to resolve this.
    Well because it turns out that it's a different account that the debt collector email refers to. I think I'd be silly not to garner all the facts.

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  • Jon66
    replied
    Why are you bothering even speaking to them. You have had advice on here on how to resolve this.

    Leave a comment:


  • JK0
    replied
    Further developments this week:

    The debt collectors now say that the debt refers to a 4th flat for a void between 1st April and 20th May. Once again the agent sent opening and closing readings to the supplier, but they chose to ignore them, and issue a bill for several hundred pounds more than the actual amount. Rather than send the bill to the agent or to me, (both of which addresses they had), they sent it to the flat!

    The suppliers now say, can you believe this, that they have sold the 'debt' to the debt collectors, and it's nothing to do with them any more.

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  • red_boots2
    replied
    I had similar issues with the same Company despite having a Smart Meter. Apparently they had no record of themselves installing the Smart Meter in the first place!

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  • islandgirl
    replied
    Thank you for the suggestion and if my new set of readings are not accepted which I will send in a couple of weeks time then I will go down this route. They will not reply to the complaint so Ombudsman it will be I suspect! Thanks again all.

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  • Jon66
    replied
    Originally posted by JK0 View Post

    I believe ombudsmen won't step in until you have a 'deadlock', will they? As long as companies keep playing the fool, and pretending they don't have a reading, you never reach deadlock.
    Yes you do by making the complaint to the company, they then have x number of weeks to deal with it to your satisfaction, when the x weeks have passed you go to the ombudsman. The system does work. You do realise that everytime a complaint goes to the ombudsman they are charged? It was £500 but may have increased, so most cases are settled before getting there. The words 'energy ombudsman' usually does the trick.

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  • baldelectrician
    replied
    I don't know if I have said this before but I use a communication provider that has a call recording facility.

    I have a VOIP office phone and have Net-Telco provider and for 2p a minute the calls are recorded and kept for a year.

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  • baldelectrician
    replied
    You have to start the formal complaints process and then get a deadlock letter which allows you to go to the ombudsman.

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  • JK0
    replied
    Originally posted by Jon66 View Post

    Energy ombudsman - I don't understand people's reluctance to use these adr services, my experience of them are positive in resolving issues and awarding compensation.
    I believe ombudsmen won't step in until you have a 'deadlock', will they? As long as companies keep playing the fool, and pretending they don't have a reading, you never reach deadlock.

    Leave a comment:


  • Jon66
    replied
    Originally posted by islandgirl View Post
    I feel your pain! They ask and ask and when you send them they do not use them and then they ask again. They are sitting on a lot of my money as they have overestimated my bills. I want the money back but first they have to calculate a correct bill by using (guess what) the readings I have provided! I feel like I am going around in a never ending circle. I need to sort this and change supplier asap!
    Energy ombudsman - I don't understand people's reluctance to use these adr services, my experience of them are positive in resolving issues and awarding compensation.

    Leave a comment:


  • islandgirl
    replied
    I feel your pain! They ask and ask and when you send them they do not use them and then they ask again. They are sitting on a lot of my money as they have overestimated my bills. I want the money back but first they have to calculate a correct bill by using (guess what) the readings I have provided! I feel like I am going around in a never ending circle. I need to sort this and change supplier asap!

    Leave a comment:


  • JK0
    replied
    Originally posted by islandgirl View Post
    sorry to heat that JKO but I am not surprised. I just had another communication from them - if I send them pics of the meters they will sort out the issue - thing is I did a year ago and they have not yet used them...just keep asking me for more!
    I've had this a few times with this firm. They asked me for readings again last week. I said: 'No. Or you'll be expecting me to pay for my tenant's first 6 weeks of electricity.'

    Almost as if they want to charge two customers for the same electricity?

    Leave a comment:

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