Energy firm refuse to accept my readings

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    #16
    The beggars emailed me tonight:

    Please pay your final electricity bill now
    Hello Mr JK0
    Your final electricity bill for £185.25 should have been paid by now.
    Please pay in full today
    There's information about other ways to pay at the end of this email.
    If you've paid or agreed a payment plan with us in the last few days, thanks and please ignore this reminder.
    Important - your credit rating is at risk
    If you don't pay, then we may take one of the following actions:
    Register a Default against you
    This can affect your credit rating and will stay on your credit file for six years. It can make it harder to get a loan, credit card, or mobile phone contract.
    Pass your details to a debt collector
    You'll be charged a fee of up to 25% of the £185.25 you owe as an extra cost.
    Please pay this today
    What if you can't pay today?
    You might be able to spread the cost with a payment plan. Get in touch so we can find an affordable way for you to pay. You can call us on 0345 026 4612, Mon-Fri 8am-8pm Sat 8am-6pm.
    Get help from StepChange Debt Charity for free and impartial debt advice.
    Kind regards
    The team at SillyScottishElectricity
    To save them chiming in, JPKeates, Theartfullodger, Boletus, Mindthegap, Macromia, Holy Cow & Ted.E.Bear think the opposite of me on almost every subject.

    Comment


      #17
      Complain to the top. The numpties on customer service can't do anything but if you get to the CEO's team they are very often extremely helpful.

      Comment


        #18
        Complaints process followed by energy ombudsman. It usually gets settled once it's with the complaints team.

        Comment


          #19
          Originally posted by jpucng62 View Post
          Complain to the top. The numpties on customer service can't do anything but if you get to the CEO's team they are very often extremely helpful.
          Thanks. Just written a letter. Interestingly I checked my bills for another void flat, and have been overcharged £400 for that one also.
          To save them chiming in, JPKeates, Theartfullodger, Boletus, Mindthegap, Macromia, Holy Cow & Ted.E.Bear think the opposite of me on almost every subject.

          Comment


            #20
            Sorry JK0, I was very slow in approving your post.
            I also post as Mars_Mug when not moderating

            Comment


              #21
              Today I received a phone message from customer services complaints department. I rang back and spoke to Rab C Nesbit's even less intelligible brother.

              Kept me on the phone for half an hour, then I hung up after being left on hold for ten minutes.
              To save them chiming in, JPKeates, Theartfullodger, Boletus, Mindthegap, Macromia, Holy Cow & Ted.E.Bear think the opposite of me on almost every subject.

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                #22
                Don't phone, snail mail is best followed by email. Better still both with screen shots.

                I've had similar issues with Thames Water, still waiting for a meter, I don't care anymore, the agreement I have with them is they won't charge anything until they have fit the new meter . . . 😂

                Comment


                  #23
                  Latest correspondence received today. (Yes, they instructed debt collectors!)

                  Dear Mr JK0,
                  It’s time to pay your SSE Energy PLC bill.
                  At LCS we work to achieve the best outcome for both our clients, and our customers who find themselves with overdue accounts. Our client SSE Energy PLC has informed us there is an unpaid balance.

                  Lots of people’s finances look different at the moment due to coronavirus, and we understand that you might need some time to work out what this means for you. If your situation allows, sorting out outstanding bills now will help you keep on top of your finances.

                  It’s quick and easy to pay via our website which you can visit at www.lcsdr.com. There you can pay in full, set up a payment plan or chat to us online. Alternatively, you can call us on 0344 543 9169.

                  If there’s an issue with this bill, or you need help to pay, please get in touch and we will work to resolve this with you.

                  Yours sincerely,
                  LCS
                  To save them chiming in, JPKeates, Theartfullodger, Boletus, Mindthegap, Macromia, Holy Cow & Ted.E.Bear think the opposite of me on almost every subject.

                  Comment


                    #24
                    I also have an issue with SSE. Sent them readings last summer on a holiday let. They then kept chasing for readings. Sent again. Still chasing. Now they are upping my monthly DD because they say my estimated usage is high. It is, Higher than reality. Way higher. I assume you will write back to them informing them they have been misinformed and there is no unpaid balance for which you are liable!
                    Unshackled by the chains of idle vanity, A modest manatee, that's me

                    Comment


                      #25
                      Thanks IG. I've been on the phone to them it seems all afternoon. It may help you to know that the complaints dept phone no. is 0345 0719853. They ask for your account number, but won't recognise it until you key it in the 2nd time.

                      Finally they seem to agree my readings from 2nd August, and that they owe me money.

                      They told me that the overcharge at my other flat was caused by them transferring the debt from a 3rd flat that was let in March. I was suitably mortified, until I dug out my statements and found I paid that bill back in April.

                      Back on the phone again, and after a long delay, they agree. They've agreed to pay me £30 compensation for my hassle, and call off the debt collectors.
                      To save them chiming in, JPKeates, Theartfullodger, Boletus, Mindthegap, Macromia, Holy Cow & Ted.E.Bear think the opposite of me on almost every subject.

                      Comment


                        #26
                        That's why I record all my business calls and let them know at the start I am doing so- it actually galvanises their mind somewhat.

                        Comment


                          #27
                          JKO - thank you for the info - very helpful. I would not hold your breath. I bet you anything you get another demand in a week or so. The departments do not seem to talk to each other!
                          Unshackled by the chains of idle vanity, A modest manatee, that's me

                          Comment


                            #28
                            In this day and age, you would have thought that getting accurate bills, based on customer readings would be easy!

                            Comment


                              #29
                              Originally posted by Neelix View Post
                              In this day and age, you would have thought that getting accurate bills, based on customer readings would be easy!
                              Or even use Smart meter readings and yet still receive estimated bills 🤷‍♂️

                              Comment


                                #30
                                Originally posted by Jon66 View Post

                                Or even use Smart meter readings and yet still receive estimated bills 🤷‍♂️
                                Daft.

                                Our neighbours had smart meters fitted - but the readings aren't being received - thats probably because we live in a dip and most mobile phones won't work here!

                                Comment

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