Energy firm refuse to accept my readings

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    Energy firm refuse to accept my readings

    A new tenant moved in on 2nd August. I video recorded opening readings, and also entered them on tenancy agreement. Later that day I went online & entered the opening readings for my tenant. They sent me a bill using completely different readings, effectively charging me for my tenant's energy until about December.

    I rang & spoke to some guy in the Philipines, and gave him the correct readings a week ago. The online bill still shows the incorrect readings, and I have now written by email & post to correct them.

    This seems to be a common ploy nowadays. I wonder what readings they start my tenant's account on?

    Any thoughts?
    To save them chiming in, JPKeates, Theartfullodger, Boletus, Mindthegap, Macromia, Holy Cow & Ted.E.Bear think the opposite of me on almost every subject.

    #2
    How can they charge you for energy you haven't used?

    Comment


      #3
      I've had the same problem. It seems to be a common scam these days. Also the 'estimated bill' for a huge amount when the property is empty even though they have exact readings via a smart meter.

      Comment


        #4
        Originally posted by Neelix View Post
        How can they charge you for energy you haven't used?
        Not sure, but they've done it. Actually I reckon they owe me £47, while they maintain I owe them £185!
        To save them chiming in, JPKeates, Theartfullodger, Boletus, Mindthegap, Macromia, Holy Cow & Ted.E.Bear think the opposite of me on almost every subject.

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          #5
          That’s just nonsense

          does the property have smart meters?

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            #6
            Nah. Just an ordinary one.
            To save them chiming in, JPKeates, Theartfullodger, Boletus, Mindthegap, Macromia, Holy Cow & Ted.E.Bear think the opposite of me on almost every subject.

            Comment


              #7
              how do your readings differ from the ones the supplier have used?

              and how do the supplier explain the difference?

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                #8
                How do they differ? They have used 'estimated' readings that are hundreds of units more than the ones I entered.

                They don't explain. After 30 minutes of listening to music, you get through to an idiot who can barely understand English, who sticks to the script in front of him.

                Incidentally, this farce is from a 'big six' energy supplier. I dread to think what I'd be going through with a budget firm.
                To save them chiming in, JPKeates, Theartfullodger, Boletus, Mindthegap, Macromia, Holy Cow & Ted.E.Bear think the opposite of me on almost every subject.

                Comment


                  #9
                  then write a letter of complaint to the CEO

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                    #10
                    Originally posted by JK0 View Post
                    They don't explain. After 30 minutes of listening to music, you get through to an idiot who can barely understand English, who sticks to the script in front of him.
                    This is fairly consistent with my experience, unfortunately.

                    For whatever reason this seems to apply mainly to utility companies. Other organisations tend to be better equipped to interact with their customers effectively.

                    A complaint, and if necessary an escalation, often produces results. It can be a painful process, though. With more waiting and more repetition.
                    There is a fine line between irony and stupidity. If I say something absurd please assume that I am being facetious.

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                      #11
                      We are with Shell Energy (used to be First Utility) - I enter the actual readings (off our dumb meters) on the 1st of every month and have done for years. Never a wrong bill and their system also allows me to see and adjust the DD too.

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                        #12
                        Send an LBA today then follow up with MCoL I think.

                        I've found emailing CEO highlighting their wasted effort & damaged reputation (rather than complaining) can sometimes work (did with SSE at least once). Tend to include remarking how powerful social media can be.....

                        Hope it gets sorted.
                        I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

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                          #13
                          It is n't British Gas by any chance?

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                            #14
                            Originally posted by Flashback1966 View Post
                            It is n't British Gas by any chance?
                            Nah. It's the firm you might choose if you were a Scotsman living down south.
                            To save them chiming in, JPKeates, Theartfullodger, Boletus, Mindthegap, Macromia, Holy Cow & Ted.E.Bear think the opposite of me on almost every subject.

                            Comment


                              #15
                              Originally posted by jk0 View Post

                              nah. It's the firm you might choose if you were a scotsman living down south.
                              edf ?

                              😂

                              …….

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