Agent taking over a month to send me my keys back

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    Agent taking over a month to send me my keys back

    Hi, I requested they keys to my property to be posted back to me from my agent and It has been over a mongth and they haven't even sent them yet.

    The excuses I have got have been that the manager hasn't been available and they cant get the cash to post them because the cannot get access to the (£3.50) it will cost to post them without a manager, this is total rubbish obviously. Apparently they do not have a Petit cash system either.

    I've been told they will be posted this week, but i want to take this further, who do i complain to outside of the company?

    Thanks in advance.

    #2
    You could send hermes to collect the package from the LA.
    Probably best to keep a copy in future

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      #3
      Send a letter before action claiming a month's rent. That may encourage them.

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        #4
        Originally posted by Lawcruncher View Post
        Send a letter before action claiming a month's rent. That may encourage them.
        Finally bloody arrived, they are useless.

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