Tenant complaint - Hot wash on washing machine not working

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    Tenant complaint - Hot wash on washing machine not working


    This is my first post. I was informed by the Tenant during a property inspection that the hot wash on the washing machine was not working (although the washing machine was completing the washing cycle and we were not informed of any error codes), and that there was a smell coming from the machine. When I examined the machine, the detergent tray had been scrubbed clean but the seal on the door to the washing machine was covered in thick black mould. The property has been rented by the same tenants for the past 2 years and the machine was only 4 years old when it was given to them in perfect working order with no mould. It isn't a cheap make either.

    I have asked the tenants to run an empty cycle with bleach or soda crystals to remove all product residue. Under the Tenancy Agreement the Tenant is responsible "to keep the interior of the Property and the Contents in at least as good and clean condition and repair as they were at the commencement of the tenancy, with fair wear and tear excepted."

    Does anyone know if we are obligated to replace/repair the washing machine if it still works but does not run a hot wash? If there isn't a problem with the hot wash and the Tenant is unhappy with the condition of the machine due to their neglect or misuse, I believe that we are not obligated to replace or repair.

    We have in the past, replaced items which the tenant damaged through misuse but feel if we continue to replace items when the tenant is at fault, then the tenant will never look after the equipment provided properly.

    Any help will be appreciated.

    Sounds like the water heater inside the washing machine has failed, it can be replaced.


      You are being disingenuous to try to claim that a bit of mould on the door seal has anything to do with the hot wash failing.

      It's not exactly unheard of for a 4-year-old washing machine to develop a fault, you know. It's pretty hard to see how this issue could be caused by abuse by the user.


        If you want a happy tenant to remain and not be thinking every minute of every day how to stab you in the back, arrange a repair man to call and/or order a replacement machine.

        4 years & a fault? Sort it, move on
        I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...


          Is the property in a hardwater area?

          How old is the machine - 6-years?

          They are relatively cheap to replace so weigh up the cost of repair against renewal.
          There is always scope for misinterpretation.

          If my posts can be interpreted in two ways, one that makes you feel angry and one that doesn't, I meant the latter.

          Everyday is an opportunity to learn something new.


            The machine is actually 6 years old then? TBH, it has done well!
            You could look into a local repair service to replace the seal and the heating element but that might cost near as much as a new machine.
            My local indie shop can sell and fit a new machine the same day. That costs me £300 and comes with a 5 year parts and labour warranty which I think is a pretty good deal.


              Thank you all for your comments.

              I'm not shying away from my obligation to repair/replace due to fair wear and tear and I am not implying that the mould has caused the hot wash to fail. It will probably work out a lot cheaper in the long run to replace rather than repair but the cost of this is significantly less than the cost of the original machine and therefore I expected it to last longer. Perhaps it was unrealistic.

              If we had to replace I was looking at buying a cheaper machine with additional warranty attached.

              Thank you again for your comments.


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