No access to post

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    No access to post

    Hi,

    I hope you can help as I have no idea what to do.

    Our postbox is located downstairs in the commmunal area of the flat, there's a small key you use to empty it.

    In November 2016 this key was lost, each of the tenants claimed not to have lost it.

    We told the landlords and after over a month they told us the key could not be replaced and they wanted to hold on to the only spare key as if that was lost they wouldn't have any key to the postbox. So instead they said they'd collect the post once a week (more like once every two weeks) when they came to the property to do a viewing.

    In January I'd had enough of this and wanted my own key as I was missing parcel deliveries and having important post I had to wait to access. I asked for the key and the landlord agreed to give it me as long as I signed a contract saying I had some liability and was not to give the key to anyone else.

    Instead of giving me the key, the landlords decided to give the key to the brand new tenant who will be here 3 months (I'm here for another 8 months). They said he would get the post in everyday but so far he hasn't collected it at all. His English is quite poor so I'm not sure if he understand that he has the only key to the post.

    I am fed up of being deprived of my post.

    Is there anything I can do? My landlords have started ignoring me as they are fed up of me going about the post and in their eyes now that another tenant has the key it is up to me to sort out, but it's hard when I work long hours and haven't seen him much.

    #2
    Unless there is something very unusual about the terms of your tenancy agreement (does it mention the postbox, and if so, what does it say?), it will be the LL's responsibility to make sure that the postbox is serviceable, so if he really can't get additional key(s) made from his own, he may need to replace the box (and issue new key(s) to the tenants). Ask him to.

    Comment


      #3
      Hi Stuart,

      Thanks for your reply. I asked them to provide each of the tenants with keys (we are all on separate ast and have different lengths of stay) and they said no. They also said no to replacing the lock on the postbox and said if I wanted that done I'd have to pay for it myself.

      The tenancy agreement doesn't mention the postbox.

      Comment


        #4
        Get the other tenants to share the cost of replacing the lock and having individual keys cut. Only give one to the LL if he reimburses you.

        Comment


          #5
          The only other one that doesn't have a key is moving out In a couple weeks and the new guy was given his own key. I think it might be an expensive job as the postbox is one of those in the middle of 30 other flats postbox.

          I'm not sure I can afford to spend a lot of money on it.

          Comment


            #6
            Borrow the key and get a replacement cut.

            You might have to find a specialist - as they're security keys.
            When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
            Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

            Comment


              #7
              Originally posted by StuartH View Post
              Unless there is something very unusual about the terms of your tenancy agreement (does it mention the postbox, and if so, what does it say?), it will be the LL's responsibility to make sure that the postbox is serviceable, so if he really can't get additional key(s) made from his own, he may need to replace the box (and issue new key(s) to the tenants). Ask him to.
              This does sound reasonable although the tenants will be liable for all the costs involved. If I was the landlord I would not facilitate the finding of the lost key and would not action anything until it is agreed that I will not be out of pocket. A lost key does not mean it is not serviceable. Can copies really not be cut (by the tenants - it is NOT the L responsibility to do so).

              Comment


                #8
                Originally posted by StuartH View Post
                Get the other tenants to share the cost of replacing the lock and having individual keys cut. Only give one to the LL if he reimburses you.
                Not really. Tenants lost the key, they have to restore the position as they found it or as nearly so as possible, which means giving the landlord a key if he had one before.

                Comment


                  #9
                  The problem is that there are multiple (separate) tenants who shared a single key.
                  So the tenant that lost it should replace it, but no one knows who that was.

                  The tenants aren't connected or responsible to each other, so the situation with one key is unworkable, and this result is inevitable (keys will always be lost).

                  More to the point, each tenant wasn't given a key, they were given access to a shared key.
                  Which is something you can't return when you leave, you simply forgo further access.
                  When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                  Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

                  Comment


                    #10
                    Yeah this is the problem, I know it wasn't me that lost the key because I'm quite careful with putting it in the same place.

                    The tenants there at the time, the couple in one of the rooms have left and the other girl is leaving in a couple of weeks, so I will be the only original tenant from when the key was lost.

                    It seems a bit unfair for me to have to replace it when I know it wasn't my fault and If it had been my own key it wouldn't have been lost.

                    The new tenant has been given the key as part of his inventory but he doesn't seem to understand he needs to check the post
                    or that he has the only key.

                    Comment


                      #11
                      Originally posted by jpkeates View Post
                      The problem is that there are multiple (separate) tenants who shared a single key.
                      So the tenant that lost it should replace it, but no one knows who that was.
                      Oops yes, my error. I hadn't fully realised the nature of the tenancy. Exactly why I would never let individual rooms.

                      I retract my earlier comments - landlord has to take the blow if the key is not possible to cut. I agree.

                      Comment


                        #12
                        Thanks for your help. I've told my landlord multiple times we really need separate keys but they don't care. Is there anything I can do to persuade them they need to do this?

                        Comment


                          #13
                          Originally posted by rhib1993 View Post
                          Thanks for your help. I've told my landlord multiple times we really need separate keys but they don't care. Is there anything I can do to persuade them they need to do this?
                          Can't you just borrow the key from your housemate and make some copies?

                          EDIT: you said earlier you work different hours I think and that's stopped you communicating... why not leave him a note (I did see the part about his English, but he'll get the gist, right?)

                          Comment


                            #14
                            Originally posted by tenant1001894 View Post
                            EDIT: you said earlier you work different hours I think and that's stopped you communicating... why not leave him a note (I did see the part about his English, but he'll get the gist, right?)
                            .... unless both work 7 days per week, and 12 hours per day (one days, one nights), there must be some time when you are both not at work !

                            also, doubt very much that an internal mailbox will be fitted with some sort of high security key system what cant be copied by 'the man with a van' in the local marketplace.

                            Comment


                              #15
                              Take the lock off, or don't lock it. Problem solved!

                              Comment

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