Tenant right to LL details

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    Tenant right to LL details

    My tenancy had ended, it ended 3 weeks ago.
    There is a dispute over the return of my security deposit.
    The agent requested £360 from the security deposit but without being able to say for what works or being able to provide a quote from the cleaning company.
    My partner called the cleaning company and was told they had not been in to quote.

    My partner went in to the office to complain and was called 2 hours later and told the £360 fee was no longer required. There was an agreement that we would pay £45 for an oven clean only. The house was spotless.
    The agent said he would get a quote for the oven clean. To date still no quote and as it was a compromise gesture to settle the situation we wrote back saying if you can't provide this we request the full return of our deposit.

    We were adviser by the agent to take it to the TDS. Which we did.
    Once the agent received confirmation of this, they decided the landlord now wanted the £360 again.
    The reason given was, incase the sale falls through and he needs to rent it again.
    There were no cleaning or any issues highlighted on the check out report.

    I requested the landlords details to come to some resolve and also wanted to inform him of the shoddy agents he had working on his behalf.

    I have requested these details on 3 occasions. Yesterday I was told I could not have my landlord contact details as the tenancy had ended. Although he is still requesting £360 of my money after tenancy end.

    Does anyone know the legalities of requesting LL details after tenancy end?
    I know during tenancy agent/LL had 21 days to provide this by law, but it's not so clear what the channels are after tenancy and during dispute.

    #2
    After end of tenancy tenant has no right to landlord details.


    But spend £3 with land registry & check deeds for owner name & address (landlord doesn't have to be owner btw..)

    Or try social media.
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

    Comment


      #3
      The landlord is in charge of the agent, and it is likely to be the landlord who is telling the agent what to do.

      Use the deposit protection company's dispute resolution service and show them the agreement made by the agent.
      When the agent made the agreement it was as if the landlord had agreed it.
      When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
      Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

      Comment


        #4
        Originally posted by theartfullodger View Post
        After end of tenancy tenant has no right to landlord details.
        Even if the landlord is requesting money, I'm not entitled to a form of communication to ask why/what for? The agent isn't being responsive with the justifications for £360 and its evident the £360 quote was not from their cleaning company. There's nothing on the check out report to suggest deductions are required. Surely there is still some kind of contract until resolution end?

        I have done the land registry already. The property in still in landlords name. LL lives out of the country. I was requesting a contact email not an address or phone number.

        Thanks for replying.

        Comment


          #5
          You don't have any right to the landlord's details.
          On the other hand, you don't have to agree the landlord's deductions either (it was, and remains, your money).

          One of the benefits of the deposit protection regulations is that you have access to a process that will, hopefully, resolve the dispute.
          Do not agree the deduction(s) if you don't agree with it, and refer the claim to the protecting organisation's alternative dispute resolution service.
          When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
          Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

          Comment


            #6
            Kenya,

            Sorry, I wasn't trying to say what was fair or what is reasonable: I was stating (my understanding.. I'm very confident..) of the law.

            Of course any sensible, humane, reasonable agent would have given you landlord details - probably years ago. But as far as I know no tenant is ever "entitled" to a landlord's email details, but there are specific circumstances for getting name & address - which sadly have now ceased as tenancy ended.
            I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

            Comment

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