Internet fault - responsibilty for telephone line

[shswilson]

Hi

My tenant tells me that he has a problem with his internet, and his internet service provider has told him to get BT in to check the telephone wiring. BT have said that because the telephone wiring is more than 30 years old, they may need more to update the wiring at a cost of £200.

Can anyone advise me whether the cost of the rewiring / inspection by BT is a tenant or landlord cost?

The phone itself is working fine.

Many thanks

[jpkeates]

It's a bit cheeky of BT to charge for it at all, in my view.
How else are they expecting to deliver the service the customer pays for?

I don't think it's legally the landlord's responsibility, but I'd expect to pay for it if it was one of my properties.
It's part of the building infrastructure.

[Notyetagain]

Was the wiring problem inside or outside the house? I was told that outside was BT responsibility and not chargeable (which in my case turned out to be indeed the case). I am guessing that charge BT is talking about is as a provider for the tenant as a customer of their internet service. How do they know what the problem is before they actually came to check it out? What is the actual problem experienced by the tenant? Is the telephone working?

[shswilson]

jpkeates,

Many thanks for the advice

[theartfullodger]

I'm always very careful to explain such things are tenant's problem (says so in tenancy) - except for 4-student let where I pay for 70Mbps cable.

However these days t'internet is so much expected I'd probably pay/help-pay to sort a problem.

(PS Had an extension done at home: BT wiring needed replacing/moving. Heard likely bill £1k-upwards. Did it myself, it's only 2 wires for f-s: (Ah, but which 2 wires out of the bundle of 20+....). Do not try this at home children. Funny thing was after doing it the wiring must have been cleaner as it went from some 4-5Mbps to some 24Mbps.. - same old BT "fibre" (copper always for the last bit), same contract, same other hardware.)

[45002]

Tennat

The phone line where i lived for past 30 years is over 40 years old and I had problems a while back BT wanted £180 to replace it and the account holder "me" and not the LL would have to foot the bill.

Infinity up to 76mb DL, fibre to the green cabinet then copper wire only uses 1 of the 2 wires coming into your home, the further away from the green cabinet you are slower the speed gets...

Broadband ADSL 2 up to 20mb DL, just uses copper wires and needs to use both wires goes into your home and again the further away from the green cabinet you are slower the speed gets...