Tenancy Deposit Scheme

[Phyllis]

I have agreed distribution of deposit with tenant and submitted same to Deposit Scheme. To date, tenant has not responded to Deposit Scheme to formally agree. What is my next step?

[thesaint]

Speak to tenant.

[Phyllis]

I have been messaging tenant but she just replies that she is overwhelmed with move, etc and doesn't respond to dps. I just don't know what next step is if she continues not to bother to act. We have agreed on amount to come to me (landlord) and what amount will be refund to her. (Tenant) by message. She no longer lives locally so I can't visit her in person to discuss.

[sunnyp]

Just leave it, its not up to you to chase the tenant. You have agreed a deduction which as been applied the rest of the deposit has been returned so its up to the tenant now, why are you chasing the T?

Was this a custodial or insured deposit protection?

[thesaint]

why are you chasing the T?

To get the money owed to them?

[sunnyp]

Ok so the TDS has time limits right? Assuming this is a custodial protection the LL has applied to the TDS for a portion of the deposit to be paid to them. I would have thought the TDS will write to each party notifying them of this and set time limits to respond and if any party fails to respond the TDS distributes the deposit??

[Phyllis]

Custodial with DPS. We agreed beforehand and I contacted DPS but tenant has not contacted them. That is why I am chasing her. No funds will be distributed until she agrees.