Checked some tenants into a newbuild property and forgot to collect their first months rent and deposit.
the following day i had numerous phone calls complaining about the property and its "lack of facilities" such as mirrors, tv aerial, and other things (all of which were promised and are in hand to be done, but they didnt help by asking to move in a week early. I pointed out to them that they did view this and several other properties and this was the one they chose. I have explained that new builds often do not come with phone service or tv aerial in the roof and on this property the developer didnt even provide mirrors in the bathrooms! they are now complaining (as is often the case with newbuilds) that some furniture wont fit through the doors, etc etc.
They came in and said "what will it cost to get us out of this tenancy", i calmed them down and suggested that if they were that unhappy rather than enforce the full term of the tenancy agreement which they signed, they could move out with just paying 6 weeks rent, problem is, we have had no rent at all yet!! where do we stand?
Feel like an idiot, i have never EVER forgotten to take someones payment before and this is worrying me silly now!
Where do we stand legally? they have signed the AST and have moved in but have so far paid nothing. Can anyone give some advice on this? Im pretty concerned.
the following day i had numerous phone calls complaining about the property and its "lack of facilities" such as mirrors, tv aerial, and other things (all of which were promised and are in hand to be done, but they didnt help by asking to move in a week early. I pointed out to them that they did view this and several other properties and this was the one they chose. I have explained that new builds often do not come with phone service or tv aerial in the roof and on this property the developer didnt even provide mirrors in the bathrooms! they are now complaining (as is often the case with newbuilds) that some furniture wont fit through the doors, etc etc.
They came in and said "what will it cost to get us out of this tenancy", i calmed them down and suggested that if they were that unhappy rather than enforce the full term of the tenancy agreement which they signed, they could move out with just paying 6 weeks rent, problem is, we have had no rent at all yet!! where do we stand?
Feel like an idiot, i have never EVER forgotten to take someones payment before and this is worrying me silly now!
Where do we stand legally? they have signed the AST and have moved in but have so far paid nothing. Can anyone give some advice on this? Im pretty concerned.
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