Maintenance Issues

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    Maintenance Issues

    Hi I moved into this flat in March 2014, should of been February but due to boiler problems i couldnt, I had a new boiler fitted in March and the person who fitted said that the estate agents needed to Gloworm has it had a faulty pressue switch, so the maintenance guy from the office asked m to drop off all the boiler paperwork to him so he could arrange, to date this still not happened, about a month ago when it was freezing, the boiler would not work the whole weekend and when the man who fitted it came round to fix it, he said it was due to the faulty switch which hasnt been fixed.

    Also, I called approx 2 weeks ago saying my lights had stpped working in the hallway, the guy in the office told me to look for the trip switch, well as I have a busy life i forgot to call back to say i couldnt find it, then most of my lights in the bathroom went apart from one so I called on wednesday 17th december to tell them, the electrician and the guy from the office came on Thursday 18th december and was told that I needed new transformers and he would let the landlady know the quote. I heard nothing, so I called them on the Monday to find out that they had closed for xmas and back on 5th january, the urgent maintenance guy told me they were waiting for the go ahead from the landlady about the quote, when i came home on xmas day, i had no lights in hallway or bathroom, with children i was not happy. So I text the landlady direct to make her aware, she called and was a completely different story, she hasnt received a quote yet and no one had spoke to her letting her know the problem!! she told the guy in the office just to let her the bill, so this could of been sorted before xmas but isnt.

    So is there any kind of compensation I could request?

    Many thanks

    #2
    Re compo what actual financial loss have you suffered, if any?? (eg higher heating costs from using electric).

    You must write (yes, WRITE! - keep copy..) to Landlord, copy agent, listing the issues as well advised in Shelter's stuff here,..
    http://england.shelter.org.uk/get_ad...n_private_lets
    - including a draft letter for you to customise..

    Cheers!
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

    Comment


      #3
      Originally posted by lucia1980 View Post

      Also, I called approx 2 weeks ago saying my lights had stpped working in the hallway, the guy in the office told me to look for the trip switch, well as I have a busy life i forgot to call back to say i couldnt find it, then most of my lights in the bathroom went apart from one so I called on wednesday 17th december to tell them, the electrician and the guy from the office came on Thursday 18th december

      So is there any kind of compensation I could request? Many thanks
      While it's impossible to know the truth of the matter about the quote (and your agent does sound as if he needs chasing up if the boiler issue is anything to go on, for instance so something to bear in mind in future) you have to accept responsibility yourself here as well! Not getting back to them in time before the festive season is bound to have made the process more protracted.

      Comment


        #4
        lucia 1980

        Regarding the lighting issue: what you were told seems odd. You shouldn't need transformers to make the lights work.

        Also, having several lights in the bathroom is unusual - generally spotlights do not meet regulations for use in a bathroom.

        Quite often when a lamp (ie tube or bulb) fails in an electric light fitting, a switch is tripped or a fuse blows. Have you replaced any bulbs or tubes?

        Can you describe in more detail what kind of light fittings are not functioning?

        Have you found the trip switches now? if not have you found the fuse board?

        This is the sort of thing which is usually easy to fix. Presumably you have an alternative source of light - eg a reading lamp plugged in somewhere.

        With regard to your heating, what is the current situation - have you got any heating or hot water?

        You said "I had a new boiler fitted in March" - presumably this was arranged by the landlord's agents, or was it arranged by you via a government scheme?

        Are you in England?

        Lots of questions. Answers to these might help us to point you in the right direction.

        Comment


          #5
          Transformers are commonly used in low voltage lighting, feeding one or more lights. Life expectancy anywhere from 5 to 7 years depending on make and model. As they fail they would normally trip MCBs. If OP says how or what lights have failed i.e. in a row or all or one at a time, may give a clue as to how many transformers feed what lights? Has OP checked bulbs to see if a bulb in one lamp works in another across the room or in other fitting in another room? Easy to check what the problem is if OP is inclined, and knows how to?

          Spots in bathroom depends where in bathroom , what "zone"?

          pm
          Before acting on forum advice, you may wish to consult an expert, someone who has all the relevant facts, and who accepts liability for their advice.

          Comment


            #6
            The OP couldn't find the fuse board and forgot to call the agent back as they gave a "busy life".
            Trying to help themselves seems unlikely.
            When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
            Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

            Comment


              #7
              jpkeates,

              Perhaps you could pop round and help them out?

              pm
              Before acting on forum advice, you may wish to consult an expert, someone who has all the relevant facts, and who accepts liability for their advice.

              Comment


                #8
                Believe me, you wouldn't want me near a fuse board or gas boiler.
                Unless you like fire engines and ambulances.
                When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

                Comment


                  #9
                  Sad S,

                  Hi,

                  I have 6 spotlights in the bathroom and 4 in the hallway, The electrician came round with the agent on the Thursday, found the fuse board and said it was old and new wiring but he tested each light which gave no power and told me that the landlord needed 9 transformers, now 10 as none now work.

                  I have got heating and hot water but I have to reset the boiler regularly due to the pressure fault switch.

                  Yes im in england.

                  Thanks

                  Comment


                    #10
                    1 transformer per light? seems over the top, though not impossible of course.

                    if there are ten transformers then it seems odd that they all should 'go' at the same time, unless there is a major fault which made them all fail at the same time?

                    Comment


                      #11
                      It's only odd if you introduce human thought about coincidence in to the process. There is a term for this thinking, can I think of it now? No! No reason why they should not.

                      What is that term?

                      pm
                      Before acting on forum advice, you may wish to consult an expert, someone who has all the relevant facts, and who accepts liability for their advice.

                      Comment


                        #12
                        aren't there two types of coincidence, one which applies to most people, sometimes referred to as serendipity, the other to tenants, sometimes referred to as 'a strange coincidence' ?

                        Comment


                          #13
                          I think there are four, but I can not recall the other one?

                          pm
                          Before acting on forum advice, you may wish to consult an expert, someone who has all the relevant facts, and who accepts liability for their advice.

                          Comment


                            #14
                            They are but the classifications of random events which classifications are reasuring figments of our imaginations
                            I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

                            Comment


                              #15
                              Thats what the electrician said it was and was going to quote for 10 transformers.

                              I dont know about electrics but yes seems odd how they have all gone together!

                              Thanks for all your help.

                              Comment

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