Agency trying to keep deposit

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  • Agency trying to keep deposit

    Hello,

    I m tenant who has just vacated a flat. The agency wants to keep part of the deposit: a) for a professional cleaning of the flat b) a second inventary
    Regarding a) my partner was present at the check out and was told that the flat was okay. When we moved in the flat was not properly cleaned and we had asked for a professional cleaner which was denied. Regarding b)we have already paid for an inventary before moving in.

    Could you please help?
    Thank you very much in advance.

    Regards


    Julie

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