Hi Guys
Hoping someone could offer some advice.
Got a tenant who started her tenancy on 12/1/2011. She paid rent on time to start with. However since November 2011, she started delaying in paying her rent. In the end I requested that housing benefit be paid directly to me, which it now is. Since then, I repeatedly have to chase her for her top up. Over the past 6 months she has started paying later and later, and now has a few months arrears.
I have tried calling her, texting her and sending her letters informing her of the arrears. I have said repeatedly I understand if she is having difficulties paying ( though in the past she has told me she can more than afford the house given the benefits she receives), and not to worry that I would be more than happy to come to some arrangements about paying by instalments.....but I never get a response.
Given no alternative, I issued her with a s21 (just the s21, no covering letter). This is due to expire after 11 December. In response to the s21 she hand delivered a letter to me asking could she stay and that she will transfer £x every Monday from now on until the arrears are cleared. She said I had been a very patient landlord and helped her in the past so much so she couldn't have coped without me, and could I respond by text (?). She said she would understand if I still wanted her to leave.
I responded, by text, that I would be happy for her to stay but needed her to pay the arrears, and start paying on time, or at least talk to me and we could come to some sort of arrangement about payment terms that would suit. Never had a response, and only one small contribution has been made towards the arrears since.
Of course, having issued the s21(and it being irrelevant of arrears) I am concerned with what I can or cannot say. I have texted her since, reminding her of the arrears....still nothing.
I was going to text her one more time to say the deadline was looming, and did she intend to pay off arrears, or at least talk to me about it, - but as I say not sure I can mention the 2 together?
Can anyone advise?
Many thanks
Nessa
Hoping someone could offer some advice.
Got a tenant who started her tenancy on 12/1/2011. She paid rent on time to start with. However since November 2011, she started delaying in paying her rent. In the end I requested that housing benefit be paid directly to me, which it now is. Since then, I repeatedly have to chase her for her top up. Over the past 6 months she has started paying later and later, and now has a few months arrears.
I have tried calling her, texting her and sending her letters informing her of the arrears. I have said repeatedly I understand if she is having difficulties paying ( though in the past she has told me she can more than afford the house given the benefits she receives), and not to worry that I would be more than happy to come to some arrangements about paying by instalments.....but I never get a response.
Given no alternative, I issued her with a s21 (just the s21, no covering letter). This is due to expire after 11 December. In response to the s21 she hand delivered a letter to me asking could she stay and that she will transfer £x every Monday from now on until the arrears are cleared. She said I had been a very patient landlord and helped her in the past so much so she couldn't have coped without me, and could I respond by text (?). She said she would understand if I still wanted her to leave.
I responded, by text, that I would be happy for her to stay but needed her to pay the arrears, and start paying on time, or at least talk to me and we could come to some sort of arrangement about payment terms that would suit. Never had a response, and only one small contribution has been made towards the arrears since.
Of course, having issued the s21(and it being irrelevant of arrears) I am concerned with what I can or cannot say. I have texted her since, reminding her of the arrears....still nothing.
I was going to text her one more time to say the deadline was looming, and did she intend to pay off arrears, or at least talk to me about it, - but as I say not sure I can mention the 2 together?
Can anyone advise?
Many thanks
Nessa
Comment