Who is responsible for arranging boiler repair?

  • Filter
  • Time
  • Show
Clear All
new posts

    Who is responsible for arranging boiler repair?

    My flatmate and I received the keys to our flat on 4th October and we moved in gradually (bit by bit with the car) over the next three or four weeks and we actually started living there at the beginning of November.

    Each time I put the heating or hot water on, there was a gassy smell but not being familiar with gas boilers I thought that perhaps a slight smell was normal. On 7th November, however, when I put the boiler on I noticed that there was actually a draught coming up from where the boiler was under the worktop. There was also a very strong smell of gas when I opened the boiler cupboard door.

    I called the gas emergency service, who disconnected the boiler and turned the gas off. It turns out that the front of the boiler was not on properly (a clip is loose or broken at the top) and fumes were escaping from all around two sides.

    This was on the 7th, so over a fortnight ago. I understand that it takes time to repair such things and I would not expect it to have been repaired within this time, but almost nothing has been done.

    I phoned our agency contact (technically the landlord, as the contract is with them) immediately that evening and he told me to tell the gas man he uses and to arrange for him to visit.

    My partner contacted the gas man but he said that he had to have permission from the landlord before doing anything. I phoned the agency contact, who said they would speak to the landlord. I heard nothing for a week so I phoned the agency contact back, who said that he'd spoken to the gas man and he had asked him to phone me but he would ask him again. I waited a couple of working days and heard nothing so I phoned the gas man this morning and he asked me whether I was available today. I am working a late shift today so I said I would be available until midday. He said he would be there.

    I waited in all morning (even though I have a lot to do) and he didn't turn up; he didn't even bother phoning me. At 12:00 I phoned him to say that I was leaving for work and he asked me whether I would be in this evening. I said I wouldn't be but my flatmate might be. He asked me to text him my flatmate's number so he could phone him. I did but my flatmate hasn't heard anything from him.

    I tried phoning him just now to see whether I could arrange for him to come on Thursday but he rejected the call.

    The trouble is, I think he will keep doing this because he was supposed to come to connect the cooker and give a gas safety certificate on the morning of the first day of the tenancy and my flatmate waited in all day in a cold flat with nothing but a chair, only for him to arrive at about seven in the evening (if I remember correctly). (Incidently, no certificate has been issued: the gas man said the flat was safe but he said he may as well wait until the cooker has been fitted before issuing it. The cooker couldn't be fitted because, he said, it was a high-level cooker in a space for a low-level cooker.)

    My question here is: shouldn't the agency be arranging all this and waiting in for the gas man or is it our responsibility? And if it is our responsibility, can we insist on using a different gas man? We do not have all this time to waste!

    Also, has this been a reasonable amount of time so far? I don't mean 'should a boiler take over a fortnight to repair?', I mean 'should it take over a fortnight before the boiler is even looked at?'.

    Many thanks in advance for any help. Winter is almost here and we need some hot water!

    A fortnight is long enough to arrange an emergency repair (which this is). As you say, winter is a'coming.

    Time to start getting annoyed, threaten to report the problem to the EH department at your local council, if no action within a couple of days then do it.
    I offer no guarantee that anything I say is correct. wysiwyg


      Thanks for your reply. I'm waiting in for the gas man a second time this morning and—no surprise—he hasn't turned up. I'm still not sure whether I'm supposed to be arranging and waiting in for the gas man or whether that's down to the landlord.

      It's now been three weeks since it was disconnected and it hasn't even been looked at. I will try to get in contact with Environmental Health. Thanks.


      Latest Activity


      • Reply to Are they my lodgers or tenants?
        by theartfullodger
        Tenants. Moving back in won't change that.

        How many occupants do you have please?
        06-12-2021, 22:53 PM
      • Are they my lodgers or tenants?
        by Livingonaprayer
        Hi all.
        I bought a house, lived in it for a few months, then had friends ask me if they could move in as had to leave their property and were struggling to find somewhere with their dog. I agreed and drew up lodging agreement and they moved in.
        Unfortunately our dogs did not get on, and...
        06-12-2021, 20:46 PM
      • Reply to Am I a lodger or a tenant?
        by AndrewDod
        If that were so straightforwardly the case then I would easily be able to a secure a tenancy for my friend's daughter (D) who has zero credit rating, and zero ability to pay rent.

        I would take a 6M tenancy myself, immediately grant a 4 year tenancy at quarter my original rent to D, let...
        06-12-2021, 21:53 PM
      • Am I a lodger or a tenant?
        by Bert1e
        Hello, I have a question about my legal status in private rented accommodation.

        I live in a private rented house. The entire house is rented from the landlord by one individual (let's call her Sara). Sara has a bedroom in the house and a lot of stuff in the cupboards all around the house....
        28-11-2021, 12:13 PM
      • Reply to Tenancy issues - No Deposit Scheme, demanding deposit back
        by alice123
        I'm sorry you are in this situation , from what i have heard from someone these 'no win no fee' type of 'solicitors' take a massive chunk out of any claim for their own fees , which would leave your tenant with rather less money that he/she would have anticipated.

        One of the reasons why...
        06-12-2021, 21:13 PM
      • Tenancy issues - No Deposit Scheme, demanding deposit back
        by llplug
        I am a private landlord who has not put tenants deposit into Deposit scheme - I now understand the errors of my ways, put my hand up, my fault, been lax

        Tenant has had a number of minor issues (sink drainage, plug not working, bedroom light not working) which I have made an effort to rectify,...
        19-11-2021, 15:49 PM
      • Reply to Am I a lodger or a tenant?
        by KTC
        The term lawful here applies to private landlord. It's a term that does not just exist within the Housing Act 1988, but also Rent Act 1977, and probably other places. In this context, it basically means as the Shelter page summarised, did the mesne tenant have permission to sublet. That section of the...
        06-12-2021, 21:11 PM
      • Reply to Accelerated possession order
        by Hudson01
        This is a good point..... also, not wishing to tempt fate, but with the increase in Covid type restrictions is it beyond thinking that we may have another xmas ban on evictions ???? I do not believe it is needed but you know what the lefties are like....
        06-12-2021, 21:01 PM
      • Accelerated possession order
        by Pariah81
        A tenant has refused to leave the property at the end of her tenancy and has now asked to be evicted as in her words 'that will make her eligible for a council house'.

        I am sending an accelerated possession order through the courts but whilst completed the forms noticed two apparent errors...
        05-12-2021, 18:12 PM
      • Reply to Accelerated possession order
        by L4NDLORD
        this is not a great time to try to get possession, I would recommend that you tolerate them a bit longer. The Judge is not going to be sympathetic and besides these cases are going to take a long time to come to Court.
        06-12-2021, 20:55 PM