The Dispute Service Limited

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  • The Dispute Service Limited


    With apologies for the generally of the question, but, who are they, or, more importantly, are they really fair? I have of course read the 'about us' section on their website ( but I want to be sure about who I'm submitting the dispute to - who are the independent case examiners? What have people's experiences been?
    Also, assuming I am unhappy with any 'final and binding' decision, do I still have the option to go to court?
    Indeed, would it be better to go to court directly, assuming I've tried to sort out things with the landlord directly? I appreciate I've given no details at all regarding the dispute, but would just want to have an idea of who they are and how disputes have been dealt with in the past.

    Any feedback appreciated.

Latest Activity


  • Referencing question
    A couple wants to rent from me, she is on maternity leave and will not be returning to her previous employment, he is permanently employed and moving due to a job transfer. I have referenced him for the full rent and his guarantor has been successfully referenced.
    I am going to prepare the ast...
    22-07-2017, 17:19 PM
  • Claiming for protected deposit
    This is an interesting one, got me into a spin.
    Tenants signed AST but decided to leave after 6 months and 3 days (problem with moving) using the break clause in the AST. I protected the deposit using DPS (Insured) and returned the deposit minus deductions when the moved out.
    I served the...
    21-07-2017, 08:00 AM
  • Reply to Claiming for protected deposit
    I'll leave it at that. I'm not going to get into one of JPK's interminable arguments.
    22-07-2017, 16:28 PM
  • Discussion - GDPR and implications on landlords
    I've just posted something on GDPR and then wondered whether it had been discussed on here before - a quick search implies its never been mentioned.

    I thought I would raise a topic to discuss it and the implications on landlords.In effect this is a replacement of the Data Protection Act...
    20-07-2017, 15:01 PM
  • Reply to Discussion - GDPR and implications on landlords
    That's simply one of the Schedule 2 exemptions which, if met, allows a process using personal data at all - all the other principles still apply in parallel (where it can be stored, be not excessive, kept up to date etc).

    So, while it might be OK because it relates to a contract, there...
    22-07-2017, 15:22 PM
  • Excessive estate agent fees
    I have a property which I started renting out via an agency. When the contract started, they found new tenants, did the relevant checks etc and charged an upfront fee which equates to approx one month's rent. As one year has almost passed, the agent has approached me asking if I want them to 'renegotiate'...
    21-07-2017, 16:26 PM
  • Reply to Excessive estate agent fees
    A new 12 month fixed term does provide LL & T with extra security but can lead to complications for either if their resp circumstances/legislation change during the new AST.
    Personally, I would prefer if a orig AST was for a fixed 6 month term, followed by an SPT that required both LL &...
    22-07-2017, 14:09 PM
  • Reply to Discussion - GDPR and implications on landlords
    In this case there should be no problem because:...
    22-07-2017, 12:30 PM
  • Reply to Excessive estate agent fees
    I'm not sure they're "lying", they're just making some assumptions.

    The agent can't decide if something is "too" risky or not - there are upsides and downsides to having a new fixed term agreement, and they're right to point out, for example, that the income would be...
    22-07-2017, 12:28 PM
  • Reply to Discussion - GDPR and implications on landlords
    Unless the tenant has given consent for the data to be used in this way, probably.

    There's a grey area with this kind of data, because it's obviously been obtained for a purpose (which is to facilitate the renting of a property) and that's what it's being used for.
    There's usually...
    22-07-2017, 12:23 PM