Housing association not doing repairs on property

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    Housing association not doing repairs on property

    Hi every one, really need some advice! I've been living in my rented property now for 7 years. I've always had a problem with my housing association following out repairs so a lot of the time I've just given up pestering them as its gotten me no where, however, about 3 months ago I had my yearly inspection done and the man who came round did something to the locks on my kitchen windows and now they won't shut there is always about an inch gap between the catch and and the window! Very drafty! He also took the lock out of my inner second front door which leads onto a balcony area and then I have a main front door so the property is safe but the door doesn't stay shut! So I have a draft blasting through both sides of my flat I used £80 on gas last month alone and my 4 year old daughter has had a cold now for 7 weeks! I have rang the housing association 5 times now and sent them an email, every time I speak to them they say that somebody will call me back to arrange a date for the repairs to be done but I neer hear anything back from them! I am at my wits end now and don't know what to do! Any advice will be greatly appreciated! I am in the uk by the way

    #2
    Don't ring, write, is my initial advice.
    Send it from a Post Office, and get proof of posting.

    Request a response in writing.
    Allow tenants to protect their own deposits. I want free money when they do it wrong

    Comment


      #3
      As the saint says.. always (no ALWAYS!!!) confirm conversations with your landlord in writing, keep a copy... {they've got terrible memories.. aye, right...)

      If you don't get a sensible response from HA within (say..) 7 days {& maybe give them a deadline..} contact local council "environmental health" department & ask for an inspection...

      Sadly some HAs are terrible landlords.. (as are some councils..) hopefully in this case it is simply an admin c**k up...

      Keep us posted how things go!!!

      Best regards, hope it works out...
      I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

      Comment


        #4
        Originally posted by theartfullodger View Post

        If you don't get a sensible response from HA within (say..) 7 days {& maybe give them a deadline..} contact local council "environmental health" department & ask for an inspection...

        I am not sure if they will inspect a HA property. They certainly don't inspect their own.
        Allow tenants to protect their own deposits. I want free money when they do it wrong

        Comment


          #5
          Originally posted by thesaint View Post
          I am not sure if they will inspect a HA property. They certainly don't inspect their own.
          Both are possible if rare... HHSRS applies to all property - including owner-occupier!!
          I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

          Comment


            #6
            Environmental health are actually really good in my area I've had them out a couple of times before for damp problems so ill get all this put in Writing and then if that fails EH I will go *sigh* so annoying

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              #7
              Hello Kirstt,

              Not much help for you at the moment but from October 2013, it is intended that Housing Association tenants (and all social tenants) will receive rent payments direct.

              So, in theory, if your landlord doesn't carry out repairs, you will be able to carry out the repairs yourself and pay for it out of the rent- provided you follow the disrepair protocol. Just like with a private landlord.

              Unlikely that many tenants will carry it out but the threat of it might make them get their finger out a bit.

              Social landlords are really squealing right now to keep direct payments to them and so it might never happen.

              The main reason for the squealing is that a minority of tenants will undoubtedly spend the rent money on fags, booze, weed etc (and God forbid, feeding their children). Perhaps they have a point, although an unintended consequence of this will be to force the rogue* social landlords to do their jobs properly.

              Maybe a bit of light at the end of the tunnel.


              *The majority of good RSL's will have nothing to fear (as the saying goes).

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