Missold a letting

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    Missold a letting

    We were shown a round a property and told by the agent that the landlord would be decorating and repairing the property as part of the new letting specifics were discussed as well as the landlord requiring two weeks to complete the works prior to us moving in.
    The Agent insisted on signing the contracts at the office prior to us moving in. they did tell us there was a large stain in one of the carpets that they were unable to remove but should be easily covered by furniture. This rang alarm bells but did not prepare us for what we found.
    When we entered the property we discovered none of the work had been completed, an attempt to repair the leaking shower had been made but not completed. None of the decoration had been completed as promised and the several repairs including the following, Damp and mould in the bedroom from a leak in the roof, toilet not working, shower not working, letterbox broken, fitted blinds broken, garden very over grown and full of dog mess, heating leaking, exposed electrics in the airing cupboard, and unable to close a large window. To name just a few!!!
    The property was dirty, mould growing in the fridge, badly stained carpets and walls.
    We contacted the agent on the moving day and went through the inventory and list of issues, (the inventory was a joke and grossly inaccurate) we were promised a call from the landlord and we have received nothing, we have tried calling and sending a text message still no response a week later I have been told someone will discuss our complaint next week!
    We chose to pay for a higher rental in the belief the works would be completed and would justify the high price tag.
    I would appreciate some advice…..

    #2
    Have you actually moved in yet?
    'Pause you who read this, and think for a moment of the long chain of iron or gold, of thorns or flowers, that would never have bound you, but for the formation fo the first link on one memorable day'. Charles Dickens, Great Expectations

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      #3
      Originally posted by mind the gap View Post
      Have you actually moved in yet?
      Yes we moved in on the Saturday, we had no choice as the removal van had to be returned and no where to store our items.

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        #4
        I'm sorry to hear of the situation.

        Put your specific complaints in writing (letter or email) to the landlord (via the letting agency if they are managing the property for him as well as just finding tenants - check with them first).

        Tell them that you are disgusted with the state of the property, it was not what you were told it would be and unless they organise remedial action to begin within the next fortnight you will follow the protocol laid down by Shelter to instruct repairs yourself and deduct the cost from your rent. Please read this website first: http://england.shelter.org.uk/get_ad..._to_do_repairs

        Also advise them that unless they take urgent (i.e. days not weeks) action over the damp and mould and the exposed electrics you will be obliged to contact the EHO at the council as these are are a health & safety risk.

        If they do not act within your deadline, carry out your promise.
        'Pause you who read this, and think for a moment of the long chain of iron or gold, of thorns or flowers, that would never have bound you, but for the formation fo the first link on one memorable day'. Charles Dickens, Great Expectations

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