mattress in poor condition on move-in day.

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    #16
    That's understandable.

    In the end, if LL/agent refuse to do anything, spray the stain with disinfectant, turn the mattress over, use a mattress protector (IKEA, about £5) and make sure the state of the mattress is accurately recorded on the check-in inventory - or your LL will be trying to blame you for the stains! He sounds a bit of a slimeball. Most decent LLs would not expect new Ts to sleep on such an item and would have cleaned it or replaced it before you moved in.
    'Pause you who read this, and think for a moment of the long chain of iron or gold, of thorns or flowers, that would never have bound you, but for the formation fo the first link on one memorable day'. Charles Dickens, Great Expectations

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      #17
      hi again, yet another problem: since we've moved in the shower has been broken and the tap in the kitchen is leaking. it has been 4 days now since we told the agency. they have told the landlord who said he will send his contractors. Up till now, nothing has been done.
      anything I can do?

      ahhh I'm really starting to regret moving in.

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        #18
        Give the agent another two days, then if no response, inform him that you need him to give you a timetable by which the repairs will be completed. If he fudges, there is a protocol you can follow by which you instruct the repairs yourself and deduct the cost from the rent, but you have to follow the correct procedure:

        http://england.shelter.org.uk/get_ad...bad_conditions

        With the tap, if it's just a worn out washer, then you should replace it yourself. It's a tenantlike thing to do. Anything more serious, the LL is responsible (as he is for the shower) and should call a plumber ( preferably a Gas Safe registered one if the water is heated by gas).

        Does the shower not work at all, or what?
        'Pause you who read this, and think for a moment of the long chain of iron or gold, of thorns or flowers, that would never have bound you, but for the formation fo the first link on one memorable day'. Charles Dickens, Great Expectations

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