What counts as a maintenance "emergency"?

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    What counts as a maintenance "emergency"?

    Our hot water boiler seems to be on the blink & not producing hot water. I am wondering though if this counts as an emergency? Our rental property is managed by a letting agent who are not available on the weekends, but we feel that we should be able to organise a plumber on a Sunday to fix the hot water boiler & of course have the landlord/letting agent pay for it.

    But without being able to check first it is a bit of a catch-22 ?

    They have given us documentation with a range of numbers for out of hours problems, but those numbers are just to various contractors and they say in big bold letters that we have to think about what constitutes an emergency?

    Looking around I did find this?
    http://www.manchester.gov.uk/housing...ges/emerg1.htm

    "No heating or hot water between October 1st and March 31st only - except in circumstances below."

    Of course that is just for that particular council.

    #2
    IMHO it is not a dire emergency, justifying an expensive Sunday or out of hours call as there are alternative means of heating water. Owner occupiers in a similar situation without 24/7 contract cover would have to make do with heating water by kettle or on the hob.

    Whilst it is inconvenient not to be able to bath or shower it should be possible to heat enough water to be able to wash etc.

    Suggest contacting the Agent or Landlord on Monday for clarification and to arrange for the necessary works to be completed as soon as possible.

    My view is that the Southampton Council's definition of emergency repairs is more realistic than the one you have quoted

    from Southampton Council Details of service:
    This service provides out of hours (5pm - 8.30am) and emergency repairs. An emergency repair is if there is a health and/or safety risk to you or anyone else in your home. Examples are fire damage, burst pipes, lift breakdown, no electricity, unable to open door entry system and a wall or chimney is leaning dangerously.

    When reporting an emergency repair you will need to explain the extent of the problem and explain why it cannot wait until normal working hours. A tradesperson will be with you as soon as they can be.
    Vic - wicked landlord
    Any advice or suggestions given in my posts are intended for guidance only and not a substitute for completing full searches on this forum, having regard to the advice of others, or seeking appropriate professional opinion.
    Without Plain English Codes of Practice and easy to complete Prescribed Forms the current law is too complex and is thus neither fair to good tenants nor good landlords.

    Comment


      #3
      My thoughts as to what constitutes an emergency:
      • Fire
      • Flood
      • Structural damage
      • Gas escape
      • No running Water at all
      • Criminal action
      • Power cut

      Comment


        #4
        Very subjective but hot water is an essential commodity. If children are resident too then it will be more of an emergency than if they are not! Remember it's not the tenant's problem as such to organise rectification, it's that of the landlord!
        The advice I give should not be construed as a definitive answer, and is without prejudice or liability. You are advised to consult a specialist solicitor or other person of equal legal standing.

        Comment


          #5
          Originally posted by Paul_f View Post
          Very subjective but hot water is an essential commodity. <snip>
          Paul we are talking about the difference between an emergency and very expensive out of hours repairs in comparison with arangement for prompt repairs in normal working hours.

          Are you suggesting emergency repairs are needed to provide hot water from a boiler when it is possible to provide temporary supplies of hot water by kettle or from the hob?

          Agree that this will not provide sufficient water to run a washing machine or dishwasher but we are talking here temporary deprivation of luxuries rather than essentials
          Vic - wicked landlord
          Any advice or suggestions given in my posts are intended for guidance only and not a substitute for completing full searches on this forum, having regard to the advice of others, or seeking appropriate professional opinion.
          Without Plain English Codes of Practice and easy to complete Prescribed Forms the current law is too complex and is thus neither fair to good tenants nor good landlords.

          Comment


            #6
            If a boiler packed in on a Sunday you could possibly get an engineer in but if parts are needed what are the chances of the engineer having the right part with him?
            Knowing how tradesmen work they would gladly come and charge an arm and a leg knowing that they'll simply tell you "Right I don't have the part here so I'll have to order it in and come back on Tuesday".

            The result is a big bill and still no hot water.

            I don't think waiting for the Monday morning would be such a hassle. We're only talking a matter of hours here (and possibly a landlord who's glad you aren't an unreasonable tenant).

            Comment

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