Data Protection & releasing tenant details to utilities

  • Filter
  • Time
  • Show
Clear All
new posts

    Data Protection & releasing tenant details to utilities

    I've had a couple of tenants leave & wriggle out of giving forwarding address.
    Then next thing comes red utility bills for them.

    It seems reasonable for me to give details like tenant's email address & phone number to the utility companies, but the law isn't always concerned with being reasonable is it !

    Where do I stand under the Data Protection act regarding giving such details to utility companies who are chasing people to pay their bills ?

    If the utility bills are in the Ts name, I would have no problem in revealing Ts last known email address and mobile phone no to U Co's.
    If in doubt ring the ICO office in Wilmslow and ask for an opinion, or go to their website.


      DPA Section 35 will put you in the clear see chapter 5.9/5.10 on page 68 etc


        Thanks for that. Here one quote from the 104 pages of verbiage

        "The Commissioner can only give general guidance; the final decision in
        cases of dispute is a question for the Courts. Whether or not manual information falls
        within this definition will be a matter of fact in each case. It is not possible for the
        Commissioner to state categorically whether or not certain types of information or files
        are caught by the Act although it is recognised that there are certain areas of business
        where the question of whether manual information falls within the definition will be
        of particular significance, e.g. personnel files."

        And on and on and on.

        Jeez look what these Bureaucrats get paid for churning out this
        Ambiguous vague open to interpretation drivel .
        Why say something with 20 words when 20,000 words will do so as to justify your 'job for life' existence & indexed linked pension to look forward to.


        Latest Activity


        • Reply to Housing First - what are your thoughts?
          by jpucng62
          Much as I have sympathy for your clients and would like to support your work, I like jpkeates, would be unlikely to accept this kind of tenant. There is just too much risk for a private LL.

          I did once rent a property to a similar organisation and the problem was not the tenant but her boyfriend...
          18-09-2020, 14:49 PM
        • Housing First - what are your thoughts?
          by LandlordLiaisonOfficer

          I work for a homeless charity and I am hoping you don't mind me bending your ear and gaining some landlord insight on a model we are imminently implementing for some of our service users.

          Traditional housing models within the homeless sector require the service user...
          18-09-2020, 12:32 PM
        • Reply to Part furnished
          by jpucng62
          Hope you held on to the deposit
          18-09-2020, 14:45 PM
        • Part furnished
          by Chester Perry
          Our property was let part furnished however upon leaving the Ex. tenant took it upon himself to relieve us of the white goods and wooden blinds.

          The dishwasher, washing machine, 2 x fridge freezers and wooden blinds throughout were actually ones purchased when the property was our main...
          18-09-2020, 13:34 PM
        • Reply to Part furnished
          by Chester Perry
          I posted elsewhere on here and feedback was a mix of its not worth it as nothing will happen (plus police will treat as a tenancy issue) and its worth doing to get a crime number.

          Not going to claim on insurance given excess etc. The fridge freezers value second hand / age considered probably...
          18-09-2020, 14:22 PM
        • Reply to Landlord refuses to sign inventory
          by jpkeates
          A 15 year old washing machine has almost zero value (and will have less when you move out).
          The landlord can only legitimately claim for their loss if you bin it.

          A mid range washing machine is about £350 (and they haven't changed much in price recently), and imagining one would...
          18-09-2020, 14:14 PM
        • Landlord refuses to sign inventory
          by Bumblebee3000
          We've recently rented a house that from the very start seemed badly taken care of - there were various problems like a mouldy washing machine/curtains, broken curtain rails, etc. When we arrived to meet the inventory clerk, we signed a 2-page document of handwritten inventory notes (we broadly agreed...
          17-09-2020, 20:13 PM
        • Reply to Part furnished
          by theartfullodger
          Trust you've reported the thefts to police
          18-09-2020, 14:07 PM
        • Reply to Landlord refuses to sign inventory
          by Bumblebee3000
          This is very helpful, MdeB, thank you. I will try to relax about the inventory now. In regards to the mould - the landlord has a letter from the curtain cleaning company stating that the mould has been "killed" during the cleaning. I actually spoke with the curtain cleaner when he was here...
          18-09-2020, 14:07 PM
        • Reply to Deposit Negotitations with Landlord
          by jpkeates
          The process seems to have changed recently.
          The landlord claims from the deposit and that claim should have a summary of what they are claiming and why.
          You dispute that and then you both have one chance to explain your side of the story.
          But you do that with only access to what the...
          18-09-2020, 13:57 PM