Originally posted by angelina
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Not a hope I am afraid. But if you have given them no authority to put your name on the account, in theory you should have little to worry about. Put your complaint in writing. If the response still gets you nowhere, I'm sure there is an ombudsman or watchdog agency that you could complain to. And MrWoofs suggestion about the company director is excellent
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I did not authorise them to put it under my name they just did.
Everytime I complain or I speak with a supervisor they tell me my name has been taken out, it is only been a mistake and then they do it again. Can I issue a summon for strss related costs against them?
They even send me a letter telling me they will send the bailiffs.Leave a comment:
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Nice one! I have carefully recorded this and will refer to it when I have an intractable problem with the utility companies! Does it also work with local authorities' council tax departments?Originally posted by MrWoof View PostDon't phone Npower, write, keep copies, keep replies, note names. Try to find out senior executive names and try writing to them. I don't know about Npower but if it is a limited company or plc, the director's home addresses are listed at Companies House. Write to them at home, I promise you, they don't like that, last time I did it, the letter arrived on a chief executive's doormat last Christmas Eve, he was not well pleased, I was when I got a phone call from his PA on the first working day after Christmas.
P.P.Leave a comment:
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Your situation with Npower is not uncommon and could go on for months or years. I suggest you contact the electricity watchdog could sort it out with Npower for you and save your time.Leave a comment:
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Don't phone Npower, write, keep copies, keep replies, note names. Try to find out senior executive names and try writing to them. I don't know about Npower but if it is a limited company or plc, the director's home addresses are listed at Companies House. Write to them at home, I promise you, they don't like that, last time I did it, the letter arrived on a chief executive's doormat last Christmas Eve, he was not well pleased, I was when I got a phone call from his PA on the first working day after Christmas.
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What I am worried about is that Npower has cancelled the tennant name from the account and sobstitute her name with mine. I have another account with them from the time she has left up to now and I have already paid. I now found myself with two different accounts numbers one legit and one belonging to my tennant both of them with my name on it. What can I do?Leave a comment:
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It often takes ages and many repetitive telephone calls to utility companies in situations like this where there are unusual circumstances for which their computers have not been programmed to cope. The best course of action is to get politely awquard and request contact with a supervisor because of what has happened. You can also try writing to their correspondence address, but in my experience they only read such correspondence when it is of benefit for them to do so - the remainder they invariably loose!
P.P.Leave a comment:
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Just tell the utility company that that person does not live there anymore. You have no liability for it.Leave a comment:
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Tenant living without paying electric bill
My tennant left on the 12th of June 2006. I gave her 2 months notice from the 27th of March. She sent me an e mail saying she was leaving on the 12 of June. She left without paying the last two months. She damaged the flat and left without paying the electric bill. The contract specified the the electric and gas were her responsability. When I gave her the notice she put the bill under someone else name. She closed that account opened another account with Npower for the gas and the electric. I phoned Npower to give the reading of when she left. They at first kept on sending the old bills under her name. Than after a month they changed her bill from her name to my name. I complained, sent the contract. They apologiase, tell me they made a mistake, then they send me a new letter. The same has happened three times now. Any help anybody can give?
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Reply to Notice at the end of fixed term ASTThey have made a claim for a full months rent and a slight cleaning issue (£25) that I think I would contest at the same time.
I expected that the claim would be itemised on the scheme website but this isn't the case.02-07-2020, 21:20 PM -
Hi,
I am having problems with my Letting Agent and have been in touch with Shelter but would also really appreciate some more advice before I go any further.
Brief- I had been renting a flat in Preston with myself as the sole tenant/occupant from 21st June 2019 to 20th June
29-06-2020, 17:10 PM -
Correct except for the small point that the whole tenancy is a contractual period tenancy. Also perhaps preferable to refer to the first 6 months as the "initial period".
Not quite sure what you mean by that.
No, because (assuming there...02-07-2020, 20:26 PM -
Hi, I have a request from a tenant for a 6month AST, and thereafter for a monthly contractual periodic tenancy subject to same terms and conditions.
theyre going to be paying the first 6 months upfront and thereafter want to pay monthly.
on the default AST template im using...25-06-2020, 21:45 PM -
You need to clarify what you mean by that. Is it (A) a six months fixed term, followed by a statutory periodic tenancy pursuent to section 5 of the Housing Act 1988, or is it (B) a tenancy with an initial six month terms that continues month by month contractually.
That's...02-07-2020, 20:16 PM -
Dear all,
I’m currently in some dispute with a council tax office and was wondering whether anyone can confirm (or oppose) my opinion on when a tenancy ends:
- TA had six month term followed by recurring monthly tenancy ending on the 14th of the month
- TA has clause...02-07-2020, 18:55 PM -
So for my own understanding
1. an AST can have an Initial Term (say 6 months) and then 'continue' as a (say) monthly periodic tenancy (commonly referred to as a contractual periodic tenancy because it is not statutory) but in this scenario the tenancy cannot have a 'Fixed Term'?
2. In the...02-07-2020, 20:11 PM -
Reply to Whose responsible for the repairs?Thanks MdeB, I wasn’t aware this had finally reached the CoA but as it states there, still far from clear. I think in this case here it’s fairly clear that no GSC existed (perhaps ever) - but I guess taking this case to the CoA again might be pushing things too much
...
02-07-2020, 18:45 PM -
We moved into a private let property last August 26th into a house with some of our friends, they moved out towards the end of our 6 month contract with our landlady. Our landlord lives miles and miles away and has visited us once, when we moved into her house.
My husband and I knew that...29-06-2020, 23:22 PM -
Ex tenants of mine, acrimonious eviction, eventually left, grumpily, they took all the carpets (not an issue as I'd already planned to re-decorate & re-carpet, made it cheaper & easier) but in the process of pulling up the carpets yanked a couple of storage radiators off the wall.
...02-07-2020, 17:03 PM
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