Tenant damaged brand new cooker after only 5 days into the tenancy!!

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    #16
    Just rang Beko Customer services saying the cooker is 1 month old and the dials have melted so I would like some replacement dials. After confirming my details, they said they will send out free dials within 4-5 days!!
    I asked if this is a common fault with this model of gas cooker to which she said no and just sending the dials was a good will gesture!! Somehow I think they are aware of their terrible design flaw with this model!!
    Anyway I have told the tenant he should be expecting the dials and that I talked the manufacturers into giving me them for free which hopefully will work in my favour and he stays a good tenant because I could have easily charged him, and was tempted too!

    Comment


      #17
      Originally posted by d4rmsc View Post
      they said they will send out free dials within 4-5 days!!
      Good for you but bad move.

      Should have said you have ordered new dials, that you will replace these free of charge, and anything else damaged will be his responsibility, as advised in the A.S.T.

      Gives more "clout" than saying you got them free.

      R.

      Comment


        #18
        There are too many dodgy appliances in this country nowadays, don't let one of them destroy the relationship with the tenant.

        Comment


          #19
          Originally posted by ram View Post
          Good for you but bad move.

          Should have said you have ordered new dials, that you will replace these free of charge, and anything else damaged will be his responsibility, as advised in the A.S.T.

          Gives more "clout" than saying you got them free.

          R.
          I wish I said that actually. Only a LL newbie so I still have a lot to learn!!

          Comment

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