Dealing with complaints about Tennants

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    Dealing with complaints about Tennants

    I currently rent out flat directly (no agent) and have received a telephone complaint from the LL of a neighbouring flat below regarding litter and noise/abusive behaviour. I am trying to get in touch with the Tennant as well as write them a letter since it is not the first complaint of this nature I have received. Before putting this in writing to my tennant, should I ask the other LL to put their complaint to me in writing as well or am I okay to accept the telephone call as evidence?

    #2
    No need to be formal at this stage. Contact your subT and stress that he/she MUST comply with Tenancy Obligations.
    Be careful about this. The other lessee may complain to F who may treat you- personally- as in breach (of covenants in your long lease).
    JEFFREY SHAW, solicitor [and Topic Expert], Nether Edge Law*
    1. Public advice is believed accurate, but I accept no legal responsibility except to direct-paying private clients.
    2. Telephone advice: see http://www.landlordzone.co.uk/forums/showthread.php?t=34638.
    3. For paid advice about conveyancing/leaseholds/L&T, contact me* and become a private client.
    4. *- Contact info: click on my name (blue-highlight link).

    Comment


      #3
      Thanks for the response, I hadnt considered the point that the LL may involve the F. Interestingly as well I think that the freeholder and the LL are actually one and the same. With this in mind, when should we put something in writing to the tennant and when is it appropriate to consider taking a more formal stance for breach of contract?

      Comment


        #4
        When does the fixed term of the tenancy expire? (and is it an AST in England/Wales?)

        Comment


          #5
          Yes, AST in England/Wales. Just renewed contract last month for another 12 months.

          Comment


            #6
            Originally posted by RebLew View Post
            Yes, AST in England/Wales. Just renewed contract last month for another 12 months.
            Why, if you've had several complaints about this T?

            I was going to suggest serving a s.21 to cover your back should the freeholder take action against you, but it'd be rather a long wait.

            Comment


              #7
              Ask the other landlord to put it in writing, and ask them if they have notified the council.

              I would have an informal chat with your tenant at this point.
              Allow tenants to protect their own deposits. I want free money when they do it wrong

              Comment


                #8
                Previous complaint re littering could not actually confirm it was my flat causing the issue (although likely it was). Aside from that there have been no major issues and the flat itself has been looked after well, so in April did see renewing as a problem until this came up.

                I have a good relationship with the LL/F but I will ask them to put it in writing anyway should we need to take this further and in the meantime have an informal chat with the tennant.

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