Not happy with Agent - Need Advice please

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    Not happy with Agent - Need Advice please


    Just joined this forum in desperation. Appreciate if I can get advice & help.

    I have a 1 bedroom flat in Bournemouth which I have let out with the same company, fully managed. I live in Hong Kong

    Rental is 525 pounds gross.

    My complaints;

    Agent charges;
    110 pounds + Vat for agreement fees
    40 pounds for Inventory Check Out
    65 for Inventory Make/Update
    15 for TDS
    9% per month Management Fee's

    I pay these each time as its rented out on 6 month tenancy.

    Also, the amount of "repairs" or "problems" which I seem to be charged for seems high and the charges of their "approved repairers" seems excessive like 40 gbp to check the boiler.

    To be honest, I dont check all the statements. But was alarmed recently when they wrote to me stating they carried out some work in Nov 2007 which due to now changing their accounts system, they reckon they never charged me!!! I fee like asking them to do a full audit of my account for the last 5 years and checking I have been paid properly.

    Also, I have sent them 3 emails with questions, called a couple of times. I never receive email replies or calls back.

    I am at the end of my tether, but being in Hong Kong, makes it hard for me to contact other Letting Agents as comparison.

    Apologies for the length of the post, but appreciate advice or comments to any I have posted above.

    None of the fees you quote seem unusual. Maybe you could contact a few other agents in the area to find out if you can find a better deal. This would be good because if you find you are being overcharged, you can change agents, and if your are not, it will give you peace of mind.


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