Any rights regarding mail?

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    Any rights regarding mail?

    I am at my wits end.

    I've been living here for 2 years and over the last 7 or 8 months in particular my mail just 'goes missing'.

    We live in a communal building of about 16 'flats'. Another resident had warned me about mail going missing and suffering credit card and ID fraud. He's even seen strangers in the communal area where the mail is delivered.

    There are no separate or secure boxes for each flat, the mail just gets dropped through the main front door and someone will pick it up and put it on a table.

    Anything that doesn't look like a regular boring letter doesn't arrive now - Play.com or other parcel orders, presents, even a doctor's letter and most troublesome - bank statements. I don't know what else.

    My other half has had somebody try to use his bank details to purchase something last year and today somebody has ordered a new PIN for his card - to be delivered at OUR address... where they plan on taking it from, I imagine.

    The landlord knows that mail has been going missing. He even installed a fake CCTV camera to point at the table. Which is not helpful in the slightest because it's clearly fake and can't prove anyone is taking mail that's not theirs.

    A flat upstairs has even installed a private separate mailbox on the wall outside.

    This other resident believes that at least one person who does not live in our building has been given a key to gain access (not by the landlord) and he says that the landlord refuses to install a more secure mail box or system but it 'costs money'.

    Do I have a right to receive mail at my home address that is addressed to me without fear of somebody pinching it FROM my home? Is the landlord obliged to do something about this problem which is a problem for everyone in the building? I don't know how much purchasing my own mail box would cost.

    On the subject of my landlord, he is pretty useless. He'll show up on whatever date without notice to collect the rent. And get moody if we don't have it on the day he shows up (I don't want large sums of cash in my flat sitting there for when he decides to show).

    We ahve damp problems that he refuses to acknowledge... leaks... and I'm sure the kitchen is a health and safety disaster (it's tiny - a cupboard sits right above the hob. The fridge is smack bang next to the cooker, thus defrosting anything in the tiny freezer compartment).

    There is a Sky satellite dish that despite our engineer setting up our connection, we just couldnt get signal from. Landlord assures us that it's working and the rest of the building use it - just found out last week, they don't. Only one flat could use it and now it's broken for them, too. The landlord refuses to check his wiring or get that or the tv aerial sorted. We've been watching catch up tv for 2 years.

    Anyway, for now this is about the mail. But I'm prepared to pull out the big guns and these other complaints if neccessary. I just hate living here. Unfortunately, I don't have the funds to place a deposit anywhere else at the moment, otherwise I'd leave in a heartbeat.

    #2
    Originally posted by emi View Post
    Do I have a right to receive mail at my home address that is addressed to me without fear of somebody pinching it FROM my home? Is the landlord obliged to do something about this problem which is a problem for everyone in the building? I don't know how much purchasing my own mail box would cost.
    Theft of mail is a criminal offence, so report your suspicions to the police. I don't think the landlord has any liability.

    We ahve damp problems that he refuses to acknowledge... leaks... and I'm sure the kitchen is a health and safety disaster (it's tiny - a cupboard sits right above the hob. The fridge is smack bang next to the cooker, thus defrosting anything in the tiny freezer compartment).
    You can report your concerns to the environmental health officer at the local council, and ask them to inspect. They can force the landlord to comply with health and safety requirements.

    There is a Sky satellite dish that despite our engineer setting up our connection, we just couldnt get signal from. Landlord assures us that it's working and the rest of the building use it - just found out last week, they don't. Only one flat could use it and now it's broken for them, too. The landlord refuses to check his wiring or get that or the tv aerial sorted. We've been watching catch up tv for 2 years.
    Landlord has no statutory obligation to provide a TV connection.

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      #3
      Originally posted by westminster View Post
      Landlord has no statutory obligation to provide a TV connection.
      But may have a contractual one, depending upon what was agreed between landlord and tenant. The important questions are probably does the tenancy agreement say something on the issue? What was said to you at the time you viewed the flat and made your decision to proceed with the letting?

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        #4
        You should be able to change the lock on the communal entrance door, if you suspect somone has a key they are not entitled to have.
        Provided to get 2 sets of keys for each tenant ( 28 keys ) and give same keys to Landlord, then that should be acceptable.

        You need to write a letter to other tenants, similar to yours here, explaining that mail is going missing, and the lock Must be changed, and do it yourself for £ 5 yale type barrel, and up to £ 24 for 32 keys ( 16 flats ) and ask for £ 2 per flat to cover costs.

        If the Landlord objects, tell him it was a serious security problem, and your credit cards are going missing, and as he refuses to to do anything, you have HAD to change the lock.

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