New tenants moved in to my flat on the 27th Feb and are withholding rent because I had agreed to install a shower before their move in date. However, due to a death in the family was unable to so myself. I finally arranged for it to be fitted on 19th March.
They are also saying that the 1.5m hose is too short and that I should pay for the contractor to change the height of the bracket and buy a longer hose as they are both over 6ft tall.
On top of this, they are also complaining that the oven and carpets were not professionally cleaned before the move in. My previous letting agent carried out the previous tenants exit and nothing was mentioned to me that they needed to be cleaned.
When I inspected the flat before the move in I did notice the lounge carpets had indentations and slight marks but the rest of the flats (its less than 3 years old) carpets were perfectly clean so I asked my new letting agent to only have the lounge carpet cleaned.
My letting agent carried out a video inventory and from this the carpets and oven do appear to be in good condition.
Just when I thought it couldn't get any worse they then informed my letting agent on Sunday 14th that the hot water had stopped. The letting agent sent someone to look at it on the 15th. The system was re-pressurised and left in working order. Sadly when the tenants got home from work the problem was back. The same engineer went back on the 16th and said that the problem was with a main part in the boiler. The parts were ordered on the 16th but due to not being in stock, they couldn't be fitted till the 18th. The engineer left the hot water working but again, when they got home it was the same problem. The engineer then went round on Saturday the 19th and found that the parts fitted were faulty so arranged to be back on the Monday to fit new ones.
I know I should of had the shower fitted before their move in but are they being unreasonable with the rest of the complaints?
Thanks
They are also saying that the 1.5m hose is too short and that I should pay for the contractor to change the height of the bracket and buy a longer hose as they are both over 6ft tall.
On top of this, they are also complaining that the oven and carpets were not professionally cleaned before the move in. My previous letting agent carried out the previous tenants exit and nothing was mentioned to me that they needed to be cleaned.
When I inspected the flat before the move in I did notice the lounge carpets had indentations and slight marks but the rest of the flats (its less than 3 years old) carpets were perfectly clean so I asked my new letting agent to only have the lounge carpet cleaned.
My letting agent carried out a video inventory and from this the carpets and oven do appear to be in good condition.
Just when I thought it couldn't get any worse they then informed my letting agent on Sunday 14th that the hot water had stopped. The letting agent sent someone to look at it on the 15th. The system was re-pressurised and left in working order. Sadly when the tenants got home from work the problem was back. The same engineer went back on the 16th and said that the problem was with a main part in the boiler. The parts were ordered on the 16th but due to not being in stock, they couldn't be fitted till the 18th. The engineer left the hot water working but again, when they got home it was the same problem. The engineer then went round on Saturday the 19th and found that the parts fitted were faulty so arranged to be back on the Monday to fit new ones.
I know I should of had the shower fitted before their move in but are they being unreasonable with the rest of the complaints?
Thanks
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