I recently terminated my agreement with my Letting Agent over renewal fees.
I now deal directly with my tenants.
The letting agent however is still holding my tenant's deposit.
Despite my requests (in writing also) for them to return it to my tenant, the agent will not even acknowledge or respond.
I know it is not legal for them to offset any tenant's funds (the deposit)against any fees they believe I as landlord may owe them.
Apart from reporting the agent to ARLA, the NAEA, the Ombudsman for Estate Agents, and Trading Standards, how can I force return of the deposit to my tenants?
Any advice appreciated.
I now deal directly with my tenants.
The letting agent however is still holding my tenant's deposit.
Despite my requests (in writing also) for them to return it to my tenant, the agent will not even acknowledge or respond.
I know it is not legal for them to offset any tenant's funds (the deposit)against any fees they believe I as landlord may owe them.
Apart from reporting the agent to ARLA, the NAEA, the Ombudsman for Estate Agents, and Trading Standards, how can I force return of the deposit to my tenants?
Any advice appreciated.
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