Hi all,
Can I have some help with this please as I am not totally sure what we can do next.
My client moved into a flat nearly 2 weeks ago. Many problems appeared at check in -
No key fob arrived with inventory clerk to let us into the gated area of flats, nor did an access code, we had to wait for 15 minutes, then decided to park in local road quite a distance away due to parking permit area and double yellow lines all near flats - near a hospital, as the landlord would be another 30 mins to arrive with gate fob. Letting agents did not seem bothered and said they would find out, they never got back to us on that.
The settee was ripped at seam - leather settee which has seen better days and near to tear/splitting stage in other places, same as the matching armchair, both items to heavy to lift to find fire label
Double mattress in main bedroom, lumpy, very aged condition and stained on both sides.
Numerous marks to all room walls and very patchy appearance
Many light bulbs not working, all were recessed spotlights, about 16 in total, some have since been fixed about 8 still have not.
Many crockery/cooking items were not in a usable condition, the clerk had on inventory 3 broken cups with no handles!
Rusty chopping knives
Well in use cooking utensils.
Dirty towels, well past use condition for the linen, very aged, not clean duvets for both bedrooms, stained pillows.
The were more items but list too long.
Landlord has said will replace settee/and a mattress for main bedroom and arranged for redecoration and removal of junk items, now says settee can just have a throw to cover rip as it is just cosmetic problem
Despite my emailing and calling property management team almost daily, the say they are still waiting for quotes - including one for changing light bulbs.
Where does my client stand on this? Can he get his own mattress and settee and take it off the rent? Bed apparently very uncomfortable to sleep on and he now is staying with friends until it is replaced. He is embarrased about the settee and feels cannot have friends over - if he could let them in to the parking area as despite 7 requests for the gate code we still do not have this either.
What can he do? Previous tenants were at flat when we viewed it, said it was nice flat, was piled high with their belongings, were sitting on settee and of course I have never had to ask for a bed to be stripped to see if acceptable when viewing property with client.
It is frustrating for my client who has moved to the UK on a 3 year contract to work, likes the flat as a whole, nice area etc, pays £1075 per month rent on flat but disapointed in service from management to fix things, would stay as tenant for the 3 years if things sorted soon.
Sorry post so long, this is a short version of some of the problems.
Karen
Can I have some help with this please as I am not totally sure what we can do next.
My client moved into a flat nearly 2 weeks ago. Many problems appeared at check in -
No key fob arrived with inventory clerk to let us into the gated area of flats, nor did an access code, we had to wait for 15 minutes, then decided to park in local road quite a distance away due to parking permit area and double yellow lines all near flats - near a hospital, as the landlord would be another 30 mins to arrive with gate fob. Letting agents did not seem bothered and said they would find out, they never got back to us on that.
The settee was ripped at seam - leather settee which has seen better days and near to tear/splitting stage in other places, same as the matching armchair, both items to heavy to lift to find fire label
Double mattress in main bedroom, lumpy, very aged condition and stained on both sides.
Numerous marks to all room walls and very patchy appearance
Many light bulbs not working, all were recessed spotlights, about 16 in total, some have since been fixed about 8 still have not.
Many crockery/cooking items were not in a usable condition, the clerk had on inventory 3 broken cups with no handles!
Rusty chopping knives
Well in use cooking utensils.
Dirty towels, well past use condition for the linen, very aged, not clean duvets for both bedrooms, stained pillows.
The were more items but list too long.
Landlord has said will replace settee/and a mattress for main bedroom and arranged for redecoration and removal of junk items, now says settee can just have a throw to cover rip as it is just cosmetic problem
Despite my emailing and calling property management team almost daily, the say they are still waiting for quotes - including one for changing light bulbs.
Where does my client stand on this? Can he get his own mattress and settee and take it off the rent? Bed apparently very uncomfortable to sleep on and he now is staying with friends until it is replaced. He is embarrased about the settee and feels cannot have friends over - if he could let them in to the parking area as despite 7 requests for the gate code we still do not have this either.
What can he do? Previous tenants were at flat when we viewed it, said it was nice flat, was piled high with their belongings, were sitting on settee and of course I have never had to ask for a bed to be stripped to see if acceptable when viewing property with client.
It is frustrating for my client who has moved to the UK on a 3 year contract to work, likes the flat as a whole, nice area etc, pays £1075 per month rent on flat but disapointed in service from management to fix things, would stay as tenant for the 3 years if things sorted soon.
Sorry post so long, this is a short version of some of the problems.
Karen
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