Urgent advice needed - Problems abroad

  • Filter
  • Time
  • Show
Clear All
new posts

  • Urgent advice needed - Problems abroad


    I hope you guys can help.

    We have an awkward situation with a tenant staying in our apartment in France.

    We have been renting out our apartment to people for a while now and have nothing but glowing reports of how excellent the resort is and how ideally located our apartment is etc, everybody has been it seems more than happy until now.

    We had a couple of rentals since Christmas and both of them including one that left on January 11th said how great their stay had been and no problems encountered, and even booked to come back in March.

    Then a guy goes in on January 12th and immediately starts complaining, there’s no heating there’s no hot water Bourg is a dump, the soldiers at the barracks are looking at me in a funny way, (I kid u not) etc etc.

    So we provided extra heaters incase there was a problem although the maintenance company say the buildings heating is working ok and we tried to explain that in small apartments you will have limited hot water and yes a bath with use up most of it and you may have to wait for it to reheat, a problem I have encountered all over the world for most of my life especially ski resorts and sometimes very expensive hotels.

    The main problem we have though which is what I am really concerned about is damp, we were told the day the latest guy arrived that a damp patch had suddenly appeared on our ceiling, as it was the first we had heard about it(no other tenants mentioned it) we were a bit unsure what to do and thought maybe a pipe had burst or something as it had suddenly appeared so we asked the maintenance guy from the building to investigate, he came round and said its noting to with the building it must be our ventilation system will need cleaning out, strange as it suddenly happened but ok we had someone clean out vents and make sure everything was operating ok, but now its getting worse at a rapid rate and covering a huge section of wall. Clearly the tenant is not happy and now is saying he is taking us to small claims court as we have ruined his holiday. He has been there 2 weeks and still has another 2 weeks to go.
    I really need to get some legal advice on where we stand. I want to get this problem solved, I am happy to refund him the last 2 weeks of his stay so he can go and find alternative accommodation and we can get this damp issue fixed, if its done this in 2 weeks I can't wait another 2 weeks to sort it now.

    What I need to find out is what do we do, do we have to provide alternative accommodation for him at any price, are we within our rights to say here is the rest of your rent we need you out to repair this....really unsure where we stand while all the time we have some guy complaining about everything including the damp (understandable) and an apartment with a problem I need to fix.

    Please please if anyone has any advice or can point us in the right direction we would be very very grateful.

  • #2
    I doubt that LZ can help, as your question cannot be answered other than under French law.
    JEFFREY SHAW, solicitor [and Topic Expert], Nether Edge Law*
    1. Public advice is believed accurate, but I accept no legal responsibility except to direct-paying private clients.
    2. Telephone advice: see http://www.landlordzone.co.uk/forums/showthread.php?t=34638.
    3. For paid advice about conveyancing/leaseholds/L&T, contact me* and become a private client.
    4. *- Contact info: click on my name (blue-highlight link).


    Latest Activity


    • Claiming for Non protected deposit
      This is posted on behalf of my cleaner who approached me for help after her last landlord failed to reply to her repeated requests for return of her deposit.
      She rented a room in a shared house in London, AST, weekly rent all paid on time. Notice given and accepted, room left neat and clean....
      27-06-2017, 13:18 PM
    • Reply to Claiming for Non protected deposit
      [QUOTE=charliesugar;n998575]To DIY she would need to pay a £305 court fee up front ( or I would have to lend it to her!) then there is the hassle of a court date etc NWNF at least gives her the support of someone who knows what they are doing[QUOTE]


      21-07-2017, 01:01 AM
    • Help. Scam/ fraud letting

      i need some advise on my situation in regards to this flat offered to me and my partner. We viewed a flat which was in an old office block which had been converted into service apartments and then refurbished into flats.

      The agency we viewed the flats through did not want...
      20-07-2017, 20:59 PM
    • Reply to Help. Scam/ fraud letting
      So who owns the Freehold?
      IMO there cannot be a freehold TENANCY.
      21-07-2017, 00:24 AM
    • Agent refusing to give reference until we hand in notice
      Hi, hope you can offer some insight, we are looking to move rental property due to new job starting in September in a new location.
      So thankfully we've a window to shop around to find a new place.
      We've found one suitable spot but we're still looking around, the new place has asked for credit...
      17-07-2017, 12:10 PM
    • Reply to Agent refusing to give reference until we hand in notice
      Couldn't agree more. How shortsighted. Unless they assume a tenant would leave with no notice and no forwarding address...
      20-07-2017, 22:47 PM
    • Reply to Agent refusing to give reference until we hand in notice
      Going back to the OP.

      This makes zero sense. Why would the LA/LL want a notice to quit from a tenant who they don't otherwise have a problem with. The longer until the tenant provide the notice, the longer the tenant is liable for rent. The notice period given now say, or given a month...
      20-07-2017, 22:46 PM
    • Discussion - GDPR and implications on landlords
      I've just posted something on GDPR and then wondered whether it had been discussed on here before - a quick search implies its never been mentioned.

      I thought I would raise a topic to discuss it and the implications on landlords.In effect this is a replacement of the Data Protection Act...
      20-07-2017, 15:01 PM
    • Reply to Discussion - GDPR and implications on landlords
      I'm not sure that calling someone's career driven information "nonsense" could be classed as anything other than an insult....
      20-07-2017, 22:41 PM
    • Reply to Discussion - GDPR and implications on landlords
      Not intended to be an insult. Just sad that some are so frightened of TPTB....
      20-07-2017, 22:39 PM