No heating- L's duty under s.11; effect on rent?

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    My last post was full of emotion as you can see, but nothing untrue, just maybe a bit unstructured.

    Just to see if anyone has anything else to say in this topic at the moment - as of today we haven't had a shower in our own apartment for seven days. The shower now has cold water running but there is still no hot water as mentioned in the post above.


      What a week you've had! Unfortunately, with the bank-holiday weekend (obviously not your landlords fault) I fear you may be waiting a little longer for satisfaction.

      The priority has to be heat and hot water, you need a serious but friendly conversation with your landlord about this as it is a legal responsibility. The fact that he has to wait until the manufacturer turns up shouldn't be your problem, it is his. If he must wait until the manufacturer turns up - then he needs to provide you with an alternative solution - maybe something like this

      I am glad to hear that the landlord is being co-operative with you and I hope that you have a happy stay in your new home. In a couple of months time this hassle will be all but forgotten.


        Refund for convector heaters

        We’ve been living for over a year in a rented property managed by an agency. We really like the property, care about it as our own house, and always pay on time - £500 a month.
        Couple weeks ago on Friday afternoon a problem with boiler appeared. Off course we informed agency straight away. But since that time we’d had no hot water nor heating. I sent my husband to buy a convector heater, because we have 2 little girls at home (2 weeks & 19months old) so we could have at least one room heated. Few plumbers came and look at the boiler.
        On Wednesday evening we’d been informed that it can’t be fixed and our LL got us a new one, which was installed on the following Monday. In the meantime we bought another 2 heaters, because it was too cold (3bed property). All together we had been left without hot water and central heating for 10 days.
        I have to mention that I had to make a numerous calls to the agency to speed up the process. We spoke to the agency manager that we would like to claim money back for heaters we bought, but we’ve been informed that our LL doesn’t agree to that, because he made all the effort to fix the problem in such a short lenght of time and that he spend £2000 already and he’s not going to pay any more. I could not even speak personally to LL because I was informed that agency manages the property (we never met nor spoke to our LL).

        Is that wright? Is there anything we can do to get our money back? Or can we deduct it off the rent without any consequence?

        Thank you for any help.


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