Using DPS Dispute Resolution

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    Using DPS Dispute Resolution

    The is the first time a tenant I have has moved out so never done anything with regards to returning a deposit before. The claim has gone into dispute which I'm absolutely fine with because they have made an absolute mess (damaged doors, kitchen units, plaster off the walls etc etc) so in terms of the evidence then it is all in my favour.

    I guess the question I'm asking is has anyone used this before and what advice would you give in collating/providing the evidence?


    Each scheme works slightly differently, I use DPS, and they are slow to say the least, you need to obtain all your quotes or costs and your check in and check out reports, you will only get one opportunity to provide your costs, and you can not keep adding to it once you've submitted it.


      The check in / out inventory describing the damage.
      For each item of damage, show the damage, the loss you're claiming and the basis of the claim value (I use the same formula each time).
      Sometimes photos help and sometimes not.
      When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
      Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).


        1. Read the DPS Terms & Conditions as well as all the guidance they provide, and follow that to the letter.
        2. Assume you will get inconsistent and unhelpful ‘advice’ from the ‘customer service’ team
        3. DPS will pay out on agreed items to the tenants leaving only the amount in dispute outstanding.
        4. Tenants don’t have to submit evidence to support their case and the burden of proof is on the LL, so all the works falls on you and there is no incentive whatsoever on the T to settle and save you the work, so they can be as difficult as they like and waste bucketloads of your time, no matter how good a LL you were, how good your evidence and how legitimate your claim.
        5. Do not assume DPS will reply to your emails within 5 biz days as promised, if at all, nor will they update the system, so you may be in complete limbo as to the current status of your claim - even when you think you’ve settled and told them as much, their delay could prejudice your position.

        Honestly, unless you’re talking a decent amount of money, I would not bother with the pain of a claim. If you can suck up a small loss to induce the tenant to to settle, do it. If you do settle with your tenant, ensure you provide DPS with mirror emails so they can cross reference them. DPS could do it by applying logic but won’t, so make it doubly explicit and get the tenant to do the same, or you could be stuffed and the money paid out to the tenant in default.

        Just been through this. Much stress and many hours of my life I will never get back.


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