compensation for no heating or hot water for 2 weeks in winter?

[DoricPixie]

You just have to carry out the repair in a reasonable time frame and it certainly seems as if you acted as quickly as you could. Legally the tenant is entitled to diddly squat in terms of compensation from what you've described. Presumably she has a kettle so could boil it to get hot water and flannel wash at a sink the same as she would have to do if she were an owner-occupier and it took two weeks for a gas safety engineer to fix/replace a boiler.

[Neelix]

Is there no immersion tank in the property?

[theartfullodger]

A prudent landlord would, IMHO, immediately offer a rent reduction as soon as heating or hot water failed. Fairly cheap, takes a lot of the sting out. Doesn't always work but a cheap option.

(The don't start from here answer)

[Aps]

Hi, the boiler packed up last Sunday night. I acted immediately and got an electrician to check it out on Monday, plumber to check on Tuesday AND the boiler manufacturer went today. The tenants have been wothout heating and hot water for 1 week and it will take probably another week to receive the new parts and get them fitted/OR replace the boiler. whatever is first. The tenant is asking for compenastion, or to be put up in a hotel as she has 3 children and no hot water or heating. As a landlord am I obliged to offer compenastion? I acted as quickly as I could and surely even a home owner would have had to wait a similar amount of time. I cannot help the time it takes for the plumber to agree to a date to install a new boiler or the manufacturere to check it out and send the parts. Any ideas if I am obliged to offer compensation?