Deposit Query - Sliding Wardrobe Door

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    Deposit Query - Sliding Wardrobe Door

    Good morning all

    My partner and I have just finished our tenancy and the inventory has picked up a small 10-12cm crack within the top panel of glass of a sliding wardrobe door (door similar to this one here Buy Sliding Wardrobe Door W762mm 3 Panel Arctic White | Sliding wardrobe doors | Argos). We always had the sliding door in front of this one open so did not notice the crack until picked up in the check-out inventory, however it would appear to have been something caused by us. The landlord has picked up on this and has asked we cover the cost of replacement.

    Our landlord originally looked into replacing the glass - which is not possible and instead has asked we pay for a new sliding door + delivery. Which comes to about £200.

    Couple of quick queries re. deposit:
    - Would we be expected to cover the entire cost for the door (the current door is safe and will not crack further), but appreciate it is several years old.
    - Can the landlord expect us to pay for delivery (assume - yes)
    - We plan to ask for proof of quote and proof of installation (does the landlord need to provide both of these to us)

    Any other advice would be great

    Cheers
    SN

    #2
    he's not entitled to new, only a fair proportion of replacement cost (eg if door 30 years old probably nothing, but if 6 months old prrobably quite a bit). Dispute through deposit scheme. £5 says he has no photos on inventory showing door without crack,
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

    Comment


      #3
      Originally posted by stevieneed View Post
      - Would we be expected to cover the entire cost for the door (the current door is safe and will not crack further), but appreciate it is several years old.
      No, the cost has to be adjusted for the existing life of the door. If you go to the web site of the company who have protected your deposit you should be able to find some guidance (and a formula) that you can point your landlord at.

      If not, please come back and I'll dig one out for you.
      - Can the landlord expect us to pay for delivery (assume - yes)
      The landlord is entitled to compensation for their loss, which would include delivery and installation, etc. But it needs to be adjusted as per the above.
      To be 100% correct, the claim should be based on the cost of the original door, because it's the use of that that's what's been lost - but realistically that's probably impossible.

      - We plan to ask for proof of quote and proof of installation (does the landlord need to provide both of these to us)
      No they don't - in fact they don't have to do anything to fix the problem, they've experienced the loss whether they fix or replace the door.
      When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
      Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

      Comment


        #4
        Thanks both - jpkeates - would you be happy to provide the guidance/formula. I've been able to locate the Guide to Product Lifespans from the TDS (who we are with) however not sure if this was what you had in mind.

        Noted re. delivery, quote and proof of installation. Hoping to make things as efficient for both our and the LLs sake.

        TIA

        Comment


          #5
          The formula they use is on page 9 here - https://www.tenancydepositscheme.com...nd-damages.pdf

          It would take account of their view of lifespans.

          What you ideally want to do is to refer the landlord to the mechanism that they should use, because it's almost impossible for you to know exactly when something was fitted - unless you were there when it was fitted.
          When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
          Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

          Comment


            #6
            Brilliant - Thanks jpkeates, theartfuldodger - most appreciated

            Comment


              #7
              Lodger not Dodger. Important point - details matter in such matters over paperwork
              I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

              Comment


                #8
                Apologies theartfullodger - noted for the future

                The landlord has replied and informed us that the company who made the door do not make the model in the same colour as it has been discontinued. He did mention that he could order a new door, but this would be £250 and not match the others (which he would not be happy with). As such, he has suggested he would want to order a new set of doors (4 no.) and that 4 new doors come to around £1400 installed....

                I've tried to manage his expectations by referring back to the guidance above (sent previously). I'm assuming that this may be him not understanding 'betterment' as opposed to him being able to ask for the full amount because the old model is discontinued?

                Its been about a month since we moved out - so hoping to rectify this quickly and not having to go down the dispute route.

                TIA
                SN

                Comment


                  #9
                  Originally posted by stevieneed View Post
                  The landlord has replied and informed us that the company who made the door do not make the model in the same colour as it has been discontinued. He did mention that he could order a new door, but this would be £250 and not match the others (which he would not be happy with). As such, he has suggested he would want to order a new set of doors (4 no.) and that 4 new doors come to around £1400 installed....
                  Unfortunately for the landlord, while all of that may be true, his personal preference for a matching set of doors isn't relevant to the claim they can reasonably make.

                  The loss is associated with the original door, and the company ceasing to make them has no effect on that loss.
                  The cosmetic effect has no value and the landlord is obliged to mitigate their loss, keeping it to the minimum possible.

                  The incorrect expectation that "compensation" for a loss means that there will be an amount of money handed over to make everything new again is something they should teach in schools.
                  It would stop a lot of time being wasted and people getting frustrated and angry.

                  When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                  Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

                  Comment


                    #10
                    Thanks jp really do appreciate it - my thoughts exactly. I conveyed as much to the Landlord this morning and I fear it's angered him as he feels we're taking the proverbial. I've asked that he make sure to give the guidance a read through and a couple of days to mull it over - then let us know his thoughts.

                    Been a month since move-out date - so hopefully get some traction soon.

                    Cheers
                    SN

                    Comment


                      #11
                      I would go to dispute process now as youre getting nowhere.

                      Better to save your reasoning for the dispute person to consider without any bias.
                      My views are my own - you may not agree with them. I tend say things as I see them and I don't do "political correctness". Just because we may not agree you can still buy me a pint lol

                      Comment


                        #12
                        Thanks all - As an update we've decided to go through adjudication and have advised the landlord as such. He came back to us and asked that we pay for the new door, new rails and new frontages (approx. £1600) as 'its not that simple to replace just the door'.

                        I felt that we were so far apart in opinons we would never come to an agreement on things. Will happily hand over to the unbisaed opinion of the depsot scheme. Appreciate it may not get us all the way to where we want to be, but at least it will have followed due course.

                        TIA
                        SN

                        Comment

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