Emergency Repair - Crazy Cost

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    Emergency Repair - Crazy Cost

    So a single window in my BTL got damaged by the storm, as the window was left open during the storm by the tenant. The metal hinges got buckled and the window wouldn't close, and since it's high up in a tower block then it became an emergency due to the safety risk.

    The agency called me and asked for permission to send out an emergency contractor. I was told there was a call-out fee of £125 (seems reasonable enough for a late night call-out on a weekend) and thought it was only a minor issue that would be quickly fixed within 20 minutes.

    Fast forward 24 hours and I am sent a bill for £900. Apparently it took 3 people 3 hours to remove the window from the frame and board it up, as 2 people had to be standing watch downstairs to secure the area in case any debris fell out.

    My insurance will hopefully cover half of it, but the bill (and the fact it apparently took 3 hours) seems absurdly high to me, and there's no way that I could have known in advance that they would need so many people and so much time.

    Q1. Does it sound reasonable (both the cost and time) to be billed £900 for what I described?

    Q2. Where do I stand legally with the responsibility of the tenant to take sensible precautions e.g. closing the windows during a storm? Could my incurred costs reasonably be recovered from the tenant's deposit?

    I should add that it's going to cost a further £200+ to get someone out to actually repair the window in the next days.

    Cheers!

    #2
    Yes £900 is excessive, probably because they expect this to be claimed on home insurance which probably wont be questioned. The agent is probably has also included their costs for getting involved.

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      #3
      How can the replacement of the broken window cost just £200 when taking out the same sized unit and putting a bit of ply wood in a hole cost £900. One of these figures is wrong. I do get the '' emergency ' nature of this but that amount of cash is a total disgrace.

      At £900 these hard working tradespeople were on £300 an hour ! I have had many windows taken out and replaced..... my last one being a bay window which was removed fully (already a upvc unit) in around 20 mins, so what the hell they were doing for that amount of time is beyond me. My best guess is you have been ripped off. The tenant sounds like an idiot and they need to pay although justifying that mad amount of money could be difficult.

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        #4
        I never used agency contractors when I was renting out. They are usually very expensive.

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          #5
          Originally posted by Trevor62 View Post
          Yes £900 is excessive, probably because they expect this to be claimed on home insurance which probably wont be questioned. The agent is probably has also included their costs for getting involved.
          Well, I saw the invoice directly from the contractor to the agent and there was nothing to do with them on there, unless they snuck something in behind the scenes.

          Originally posted by Perce View Post
          I never used agency contractors when I was renting out. They are usually very expensive.
          How do you do it then? You maintain your own list of contractors, including emergency out of hours contractors, and use them when needed?

          Originally posted by Hudson01 View Post
          my last one being a bay window which was removed fully (already a upvc unit) in around 20 mins, so what the hell they were doing for that amount of time is beyond me.
          Yes, it's beyond me also. I will ask for an explanation of how it could possibly have taken so long and try to negotiate.

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            #6
            Yes. I paid the agency to manage my property just in case but used my own people to do repairs. Sometimes I used agency contractors but went directly to them bypassing the agency.

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              #7
              I cannot see how this is an emergency.

              In general never let most agents choose contractors - you are laying yourself wide open to fraud. That is if you use an agent at all.

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                #8


                sometimes one is not paying for the hours of someones time on site but their thirty or forty years of experience. Ive got a team of highly skilled specialists working this week on bypassing a ruptured watermain that goes under a parquet dance floor which we really dont want to disturb and mousing it up through one property to another above, which is a bit of a mission. The foreman is on remuneration allowing for travel costs national insurance pension contributions paid holiday leave and many other overheads of at least 360 pounds per day. Work can be expensive. There is much more work than highly skilled people at the moment.

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                  #9
                  I'd guess that you're experiencing the effects of the tenant fees ban.

                  Letting agents have a lot of tenant fees to replace. There's only one source of income to make up the difference ...

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                    #10
                    I had the same issue about 3 years ago where the hinges buckled due to high winds whilst the window was open. It was the 3rd storey of a block and I paid £70 for the hinges to be replaced and they did not need to remove the window. Sounds like you've been ripped off.

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