Unauthorized door replacement

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    Unauthorized door replacement

    Hello,
    I heard through the agency that manages my property that the tenant had become locked in the bathroom at around 05:30 in the morning and called the fire service, who proceeded to knock down the front door to the flat, and let him out of the bathroom. The tenant did not call the agencies 24 hours line. The front door was beyond repair.
    That day, before I or the agency was informed of this incident, the tenant arranged for a temporary door to be fitted (without my authorisation). Later that afternoon, I was informed by the agency of the incident.
    I immediately contacted the housing association who part own my property (it's a shared ownership property), and was informed that they themselves must fit the temporary door, and the new permanent door. This was the correct course of action since the front door to my flat is covered by their building insurance, and the door must meet specific fire and safety requirements.
    The following morning they removed the temporary door the tenant had himself arranged to be fitted, then fitted their own temporary door which met their requirements. A couple of days later they fitted the new permanent door.

    The tenant is now seeking to be compensated for the temporary door he decided to arrange himself.

    The tenancy agreement he signed says that all repairs must be arranged through the agency managing the property, and that in order to change the locks, he must have written consent from the landlord. He followed none of this advice when replacing the door himself.

    I am just writing to get others thoughts on this situation, and whether the tenant has any grounds to be compensated.

    #2
    Wot!

    Why did he become locked in the bathroom? Depending on the reason he would be responsible for the entire fiasco, not asking for compensation.

    Comment


      #3
      My first thought is no he should not be compensated, my 2nd thought is as per above.... how the hell can you get locked in your own bathroom !!!

      Comment


        #4
        Doesn't sound right, in the bathroom (what type of door or lock was it) and just happened to have a phone with them in the early hours of the morning to be able to call for help......

        Comment


          #5
          I don't see anything suspicious about it, it's hardly the first case of a lock failing and locking someone in. http://news.bbc.co.uk/1/hi/uk_politics/6283494.stm
          https://www.express.co.uk/news/royal...ndon-mayor-spt

          I doubt that trawling through the tenancy agreement was the top priority at the time, arranging an emergency door is a perfectly reasonable thing for anyone to do.


          Comment


            #6
            Are we sure we're not doing someone's essay here?

            Someone's letting a property that has shared ownership with a housing association?
            How was that allowed to happen?
            When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
            Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

            Comment


              #7
              Originally posted by bms9nmh
              Apparently the lock on the inside came off in his hand. I have no idea why he would have the phone with him in the bathroom at this hour. It's very strange.
              The phone is simple, people carry them everywhere all the time.
              And, in an emergency, it would be handy.

              I'm not sure how a door lock can "come off", but I'd probably decline to pay for the door that wasn't fitted as it should have been.
              I can understand why the tenant called the fire brigade if they were trapped, but no one buys a replacement door in a panic.

              When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
              Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

              Comment


                #8
                Would the fire brigade really break a door down on the strength of a phone call with no imminent danger to life ? Surely such a policy would be open to abuse from malicious ex-wifes or tenants.
                Wouldn't they just say "ring your landlord"?

                Comment


                  #9
                  UPDATE - THIS POST WAS ADDED AFTER MY ORIGINAL WAS "UNAPPROVED" (WHICH HAS NOW APPEARED) - I'M NOT DOUBLE-POSTING lol

                  Only one question for you.

                  When the tenant is locked in the bathroom due to a broken catch on the door in your property, how does the tenant phone you or the agent to ask if they can replace the front door not yet damaged?

                  We all know 999 or 101 but the LAs 24/7 helpline number? That's probably hidden in paperwork to avoid them being disturbed at 3am.

                  They then secured the property with a temporary door.

                  IF they had lost their keys, it would be their fault.

                  Because your faulty door catch/lock trapped them inside, then its down to you.

                  Hopefully they didnt miss work and lose money, because if it was me, I'd be asking for that from you.
                  My views are my own - you may not agree with them. I tend say things as I see them and I don't do "political correctness". Just because we may not agree you can still buy me a pint lol

                  Comment


                    #10
                    So, the door was not replaced at the time the LA (and subsequently you) were informed? So, it could have been cancelled by the LA or you then.

                    At which point then does the Housing Association turn up with a front door for your Tenant, who's been without one since approx 5.30am

                    Personally, I would be focussing on HOW the Tenant became trapped inside your property (the bathroom) - in the case of a fire, you wouldn't have just a temporary door to be concerned about.

                    Having said that, I would also be having a little chat with a neighbour or two just to establish that the Fire Service were in fact at the property - or perhaps - a "domestic" had kicked off resulting in the damaged door etc.

                    Just because your Tenant has said it, I wouldn't blindly take it as fact.
                    My views are my own - you may not agree with them. I tend say things as I see them and I don't do "political correctness". Just because we may not agree you can still buy me a pint lol

                    Comment


                      #11
                      Originally posted by AndrewDod View Post
                      Wot! Why did he become locked in the bathroom?
                      HaHa - my wife and I once stayed at a Pontins Hotel on the Isle of Wight - we were allocated a room in a large house on the site, which shared a bathroom.

                      My wife ran the bath, came to the room to collect something and found we couldn't get back in to the bathroom as the door was stuck.

                      With the bath steadily filling, I had to run around the camp to Reception in the hope a handyman could free the door or find a ladder to access through the window.

                      When I returned I found a 10 year old lad with his dad - the lad got out a coin and turned the appropriate place and unlatched the door.

                      Catastrophe averted.

                      I did feel a complete plonker though as the little kid walked off with a smug grin

                      But at least I did learn something - though I am still pretty clueless with DIY.
                      My views are my own - you may not agree with them. I tend say things as I see them and I don't do "political correctness". Just because we may not agree you can still buy me a pint lol

                      Comment


                        #12
                        Originally posted by ash72 View Post
                        Doesn't sound right, in the bathroom (what type of door or lock was it) and just happened to have a phone with them in the early hours of the morning to be able to call for help......
                        Not unusual at all: http://www.three.co.uk/hub/what-to-d...-down-the-loo/

                        To me it sounds like the tenant thought he was doing a good deed by arranging for the temporary door and making the property secure.

                        He's just made a mistake in how he should have gone about it. That's his error, so at his cost.

                        However in light of the fact that he thought he was doing the best to secure your property, and that the bathroom door lock seems to have been faulty, you might be willing to share part of the cost?

                        That's always assuming that his story is true, and there wasn't some other reason for the door being broken in.
                        (Police raid? Angry ex? Someone coming to beat him up?).
                        Have you checked his story, ie. asked the neighbours if the were disturbed by the Fire Service turning up in the early morning, asked the Fire Service about why they broke the door down? Checked the bathroom lock?

                        Comment


                          #13
                          Originally posted by landlord-man View Post
                          With the bath steadily filling, I had to run around the camp to Reception in the hope a handyman could free the door or find a ladder to access through the window.
                          Not physically being in a room where a bath is running (i.e. not switching off the tap when you leave a room) is not an accident or act of God. It is in the same category of negligence and liability as deliberately lighting a bonfire in the living room and then saying it is an accident when the place catches fire.

                          On the main thread, most internal doors are easily kicked open (albeit with damage) by any adult, even a weakling.



                          Comment


                            #14
                            Originally posted by AndrewDod View Post
                            Not physically being in a room where a bath is running (i.e. not switching off the tap when you leave a room) is not an accident or act of God.
                            My post was intended as a bit of humour, while also pointing out that not everybody is DIY competent.

                            Originally posted by AndrewDod View Post
                            On the main thread, most internal doors are easily kicked open (albeit with damage) by any adult, even a weakling.
                            Not from the inside of an inward opening door they're not. Hence the call for help.
                            My views are my own - you may not agree with them. I tend say things as I see them and I don't do "political correctness". Just because we may not agree you can still buy me a pint lol

                            Comment

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