I'm looking for some information about what my options are with my situation.
In July I signed a HMO tenancy agreement with a letting agent.
I paid a deposit (service: Deposit Protection Service) but received no "prescribed information" and no certificate. I only received an automated email saying you can login to the deposit website.
I attempted to login/sign up to the deposit protection service website, using the details provided on the tenancy agreement.
Eventually lettings agent sent me the deposit certificate (today 13/09/21). The address on the certificate is a completely different one to that on the tenancy agreement (explaining why I was unable to login on DPS).
Regarding the gas safety certificate, I have asked for this a number of times since July, however it has not been provided, even though my tenancy has now started. I am unsure when this needs to be provided, some sources say when the tenancy begins, some when the tenant moves in. In my case the tenancy has started but I am not yet resident at the property, should I have the certificate now or not?
What are my options and what do you think would be the best solution to this would be? Would a for claim compensation for the lack of prescribed information (over 30 days late) and mistakes on certificate be likely to succeed? Assuming I threaten legal action and they supply all these required documents and correct the deposit certificate would they then be able to issue a valid Section 21 order (as I understand currently they would not be able to)?
Thank you for your help!
In July I signed a HMO tenancy agreement with a letting agent.
I paid a deposit (service: Deposit Protection Service) but received no "prescribed information" and no certificate. I only received an automated email saying you can login to the deposit website.
I attempted to login/sign up to the deposit protection service website, using the details provided on the tenancy agreement.
Eventually lettings agent sent me the deposit certificate (today 13/09/21). The address on the certificate is a completely different one to that on the tenancy agreement (explaining why I was unable to login on DPS).
Regarding the gas safety certificate, I have asked for this a number of times since July, however it has not been provided, even though my tenancy has now started. I am unsure when this needs to be provided, some sources say when the tenancy begins, some when the tenant moves in. In my case the tenancy has started but I am not yet resident at the property, should I have the certificate now or not?
What are my options and what do you think would be the best solution to this would be? Would a for claim compensation for the lack of prescribed information (over 30 days late) and mistakes on certificate be likely to succeed? Assuming I threaten legal action and they supply all these required documents and correct the deposit certificate would they then be able to issue a valid Section 21 order (as I understand currently they would not be able to)?
Thank you for your help!
Comment