professional clean in student flat

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    professional clean in student flat

    Another student issue (different offspring this time!). The LL of the student house (agency) has said the property MUST BE professionally cleaned. They are offering 50% of the bill being paid by them up to a max of £150 as an incentive. They want an email confirming that a professional clean is booked. They say that if the students do not do this and the property falls below an acceptable standard of cleanliness they will be liable for the full cost of professional cleaning. Can they do this? I think not. I have asked if there is a detailed inventory etc but not sure yet. Grateful for any views!
    Unshackled by the chains of idle vanity, A modest manatee, that's me

    #2
    I think what they are saying, without saying it, that in their experience, students wont clean the carpet / will have a half hearted attempt at doing it themseles, leaving the LL to have carpets done again, and having agro from the studens saying they got the carpet cleaned, and students definition of professionaly cleaned would be, we hired a carpet cleaner, didnt read instuctions, didn't know you had to add a cleaned solution, and go over the carpets twice ( due to ground in food and dirt.)

    maybe ??

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      #3
      Hi Ram yes I agree it is aimed at some students who will leave the house a mess. The one my son is in has been looked after and they will leave it clean. I don't like the agency insisting that they MUST have a professional clean though.
      Unshackled by the chains of idle vanity, A modest manatee, that's me

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        #4
        They should dispute through scheme. How does k##bh##d of landlord not know that they've struck lucky and hit the jackpot of excellent, careful student tenants?

        Never understood why landlords don't just up rent by sat £10 a month and avoid such stupid arguments.

        Having said that last trip to youngest son's student let in Manchester surprised even me.....
        I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

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          #5
          The agents can't require a professional clean, but they can require a clean to a particular standard (but not one that is better than the condition moving in).

          If they're acting as the agent it's counter to s2(3)a of the Tenant Fees Act 2019 (and if they're actually the landlord it's counter to s1(3)a).

          On the other hand, practically, they're going to claim it's not good enough otherwise.
          When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
          Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

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            #6
            It's an unfair contract term. The property should be left in the condition that is dictated by the tenancy agreement. If the property is cleaned to a professional standard that should be fine. I will say though that I have been in after a professional clean and had to continue cleaning so . . ..

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              #7
              Well excellent may be going a bit far but they all show respect for the property and will not leave it in a bad condition - it will certainly be clean. I have warned them about cleaning the oven! The thing is the agency also "recommend" 2 companies if you want the discount... all a bit fishy to me (probably like some of the student houses they deal with to be honest)
              Unshackled by the chains of idle vanity, A modest manatee, that's me

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                #8
                Thank you JP and Jon - I have asked what the inventory says (if there is one) about condition on moving in. I think the issue is that if they DONT book one of the "linked" cleaning companies it is inevitable that the agency will say it was not good enough...I have no fear of a deposit dispute process but would like to avoid it if possible! I will see if there is a standard mentioned in the inventory....
                Unshackled by the chains of idle vanity, A modest manatee, that's me

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                  #9
                  To be fair, most students probably don't have much of a clue, and the agent's "assistance" would probably be helpful in a lot of cases.
                  When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                  Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

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                    #10
                    I do agree of course. But I don't like the MUST element and the fact that you have to use linked companies to get the discount
                    Unshackled by the chains of idle vanity, A modest manatee, that's me

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                      #11
                      If they are going to clean to a good standard then a few minutes taking some good pictures and a listing of all the steps taken should be enough to see off any claim.

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                        #12
                        Usual student joke: the vaccy doesnot work. Have you emptied the bag? The what!!

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                          #13
                          ha ha I am sure you are right. House full of Law and Medical students.....Thanks ash - yes photos will be key! All depends on the standard when they went in and if it was documented in the contract / inventory I think (if there was one)
                          Unshackled by the chains of idle vanity, A modest manatee, that's me

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