Estate Agent wishing to take video of property to advertise on website.

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    Estate Agent wishing to take video of property to advertise on website.

    Good afternoon,

    I was hoping for some guidance and if you think I am being unreasonable please do say. Our estate agent wants to take a video of our flat, now at the moment this is full of our belongings, and various packing boxes. I don't feel comfortable knowing people could go onto the website and view our personal items as part of a virtual tour. Of course, I completely understand why they want to do one, the current pandemic definitely makes video tours more suitable. I can't find a clause in our tenancy agreement that permits them to take photos or videos or to publish them online. What should I do?

    #2
    Thank them (calm, polite), in writing/email, for their kind suggestion but regret that due to whatever (Covid, stupidity of agents, etc etc..) you must regretfully decline. Change locks (keep old ones to change back when you leave).

    Keep copy.

    You could always ask them under which law/regulation/section or clause in tenancy they think they have a right to do so: £10 says they don;t have such a right. See...
    https://forums.landlordzone.co.uk/fo...ion-or-viewing

    Cheeky twits... To be a lettings agent in England requires no qualifications, no training, no criminal records check. The whole office could be staffed by ex-cons from Brixton Prison on early release from their sentences for GBH & fraud. Bonkers! Other countries do this more sensibly. Come on England, catch up!!

    Artful: Landlord since 2000
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

    Comment


      #3
      Thank you theartfullodger. I really appreciate your response and advice, I don't want to upset them or be unreasonable but it feels far too personal to me.

      Comment


        #4
        im guessing you are leaving and they want to do this so they can advertise it asap. well you dont have to let them in and take videos and pictures so feel free to tell them no.

        Comment


          #5
          Appreciate: Tell them Artful will donate £25 to an agreed housing charity if they can find a law/regulation granting them the right to do this. (I really will)

          Only wrinkle is, do you need a reference from them/landlord? (Such a shame tenants don't demand references from previous tenants regarding agents & landlords..: They have as much a right to demand such as landlords do from previous landlords...)

          Best wishes, keep smiling, don't let them get you down.
          I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

          Comment


            #6
            I wouldn't be happy at all with this, and as a landlord I wouldn't even think of videoing a house with tenants' belongings in.

            If I were you, I'd politely decline, as artful has suggested. Explain that you feel uncomfortable and vulnerable to people who might want to break in having seen your belongings.

            You might suggest that they use the old photos from before you moved in to give people an idea of what it's like. That's what I do and explain in my advert that the photos will be updated when the tenant moves out.

            It's never been a problem.

            Comment


              #7
              Thank you all, I believe they're doing this because of Covid. We will have moved most of our stuff out a few weeks before the tenancy ends and would have no issue with them taking photos then, but in the meantime, I couldn't possibly cover up all of our personal effects.

              Luckily our landlord has already written and sent our reference, whether they could change that now I don't know? Throughout the tenancy, we have always paid on time, gave them proper notice, even dealt with mould issues that really the landlord should have had fixed. I do really appreciate all of the support.

              Comment


                #8
                Not a chance.

                Letters, personal information, etc could be captured on the video and enhanced by others.

                (It's not that difficult to do, no special tools needed- I've actually done it myself as part of being a web moderator reporting someone to the police - not something a mod normally does but that was a special case).

                Comment


                  #9
                  I would advise you to find albums with professional photos.

                  Comment


                    #10
                    If you decline, then they could use the previous photo's when you moved in for advertising. And then update them once the property is vacant, I'm assuming your not allowing any viewings until you leave. They will have to wait and do that once the property is available.

                    Comment

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