Estate Agent wishing to take video of property to advertise on website.

  • Filter
  • Time
  • Show
Clear All
new posts

    Estate Agent wishing to take video of property to advertise on website.

    Good afternoon,

    I was hoping for some guidance and if you think I am being unreasonable please do say. Our estate agent wants to take a video of our flat, now at the moment this is full of our belongings, and various packing boxes. I don't feel comfortable knowing people could go onto the website and view our personal items as part of a virtual tour. Of course, I completely understand why they want to do one, the current pandemic definitely makes video tours more suitable. I can't find a clause in our tenancy agreement that permits them to take photos or videos or to publish them online. What should I do?

    Thank them (calm, polite), in writing/email, for their kind suggestion but regret that due to whatever (Covid, stupidity of agents, etc etc..) you must regretfully decline. Change locks (keep old ones to change back when you leave).

    Keep copy.

    You could always ask them under which law/regulation/section or clause in tenancy they think they have a right to do so: £10 says they don;t have such a right. See...

    Cheeky twits... To be a lettings agent in England requires no qualifications, no training, no criminal records check. The whole office could be staffed by ex-cons from Brixton Prison on early release from their sentences for GBH & fraud. Bonkers! Other countries do this more sensibly. Come on England, catch up!!

    Artful: Landlord since 2000
    I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...


      Thank you theartfullodger. I really appreciate your response and advice, I don't want to upset them or be unreasonable but it feels far too personal to me.


        im guessing you are leaving and they want to do this so they can advertise it asap. well you dont have to let them in and take videos and pictures so feel free to tell them no.


          Appreciate: Tell them Artful will donate £25 to an agreed housing charity if they can find a law/regulation granting them the right to do this. (I really will)

          Only wrinkle is, do you need a reference from them/landlord? (Such a shame tenants don't demand references from previous tenants regarding agents & landlords..: They have as much a right to demand such as landlords do from previous landlords...)

          Best wishes, keep smiling, don't let them get you down.
          I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...


            I wouldn't be happy at all with this, and as a landlord I wouldn't even think of videoing a house with tenants' belongings in.

            If I were you, I'd politely decline, as artful has suggested. Explain that you feel uncomfortable and vulnerable to people who might want to break in having seen your belongings.

            You might suggest that they use the old photos from before you moved in to give people an idea of what it's like. That's what I do and explain in my advert that the photos will be updated when the tenant moves out.

            It's never been a problem.


              Thank you all, I believe they're doing this because of Covid. We will have moved most of our stuff out a few weeks before the tenancy ends and would have no issue with them taking photos then, but in the meantime, I couldn't possibly cover up all of our personal effects.

              Luckily our landlord has already written and sent our reference, whether they could change that now I don't know? Throughout the tenancy, we have always paid on time, gave them proper notice, even dealt with mould issues that really the landlord should have had fixed. I do really appreciate all of the support.


                Not a chance.

                Letters, personal information, etc could be captured on the video and enhanced by others.

                (It's not that difficult to do, no special tools needed- I've actually done it myself as part of being a web moderator reporting someone to the police - not something a mod normally does but that was a special case).


                  I would advise you to find albums with professional photos.


                    If you decline, then they could use the previous photo's when you moved in for advertising. And then update them once the property is vacant, I'm assuming your not allowing any viewings until you leave. They will have to wait and do that once the property is available.


                    Latest Activity


                    • Mandating Wifi
                      by spicelord
                      Hi all, sorry if this has been asked before. I'm renovating following a huge fire in the property and I'm additionally going to install Google Nest Smoke alarms to send a remote alert to my phone as well as ring an alarm for any occupants. Unfortunately this needs wifi which is the responsibility...
                      24-06-2021, 01:40 AM
                    • Reply to The Bailiffs Are Coming!
                      by boletus
                      The last full blown bailiff eviction I did was well before Covid. Using section 21 to evict a non paying, ASB, violent, drug dealing tenant's new boyfriend who made the neighbours' lives hell.

                      Even so, with calm hindsight, the timescale was fairly reasonable.

                      Section 8 on the...
                      23-06-2021, 21:56 PM
                    • The Bailiffs Are Coming!
                      by Slackjawedyokel
                      I thought I’d start a new topic, rather than hijacking others as I’ve probably been guilty of that in the past.

                      Nearly 20 months ago we issues an S21 to our tenants. It got close to Christmas and our tenants pleaded that they ‘just needed another week or two’ and like fools we issued...
                      12-06-2021, 07:37 AM
                    • Submitting claim (N1 form) with multiple defendants
                      by Praky
                      I am relatively a new landlord and complete novice in the court system and legal dispute. Can anyone please suggest me on my current situation?
                      I am a landlord for HMO property, 4 tenants are staying the house and they have one guarantor in the rental agreement. They are not paying the...
                      23-06-2021, 21:54 PM
                    • Reply to Council tax chasing because estate agents haven't provided tenancy agreement
                      by boletus
                      That's a very good point. Shades of debtors' prisons.

                      But it works both ways. I was summonsed for non payment of council tax on a rental property. Out of 250 rubber stamped hearings I was the only defendant to turn up in person.

                      The council legal team agreed it had been settled...
                      23-06-2021, 21:12 PM
                    • Council tax chasing because estate agents haven't provided tenancy agreement
                      by Most
                      Hi everyone,

                      I am being chased by Birmingham City Council for Tax dating back 2 years.
                      Duding this time the property was let out under fully managed agreement. I signed a business let agreement between my self and the Estate agent.
                      Trouble is the estate agent has failed to...
                      23-06-2021, 06:08 AM
                    • Reply to Management of freehold problems
                      by goodgirldulwich
                      Hi, thanks for the advice Hudson. Part of the problem is that one of the couple is a solicitor (but not in conveyancing) and seems to know what they can get away with so I feel like I am always fighting a losing battle. I also feel that if I start with solicitors letters they will involve all the neighbours...
                      23-06-2021, 20:53 PM
                    • Management of freehold problems
                      by goodgirldulwich
                      Hello, could I get some advice because I bought a flat with a share of the freehold 11 years ago. A couple bought the other flat in the house about 5 years ago and I was unable to consent to their plans for building an extension before they moved in and they have been annoyed since that happened. A...
                      23-06-2021, 20:28 PM
                    • Reply to Management of freehold problems
                      by Hudson01
                      The solicitor you spoke with i think was right, at the moment you are seen as the weaker party in this dispute and i see no reason why they would change their ways in the future, in fact i can see them taking even more liberties It may make the flat more difficult to sell with legal action taking place,...
                      23-06-2021, 20:45 PM
                    • Reply to Law relating to council claiming HB back
                      by Jon66
                      Yes you can appeal but need to look at the specific grounds. Buy a copy of CPAG Welfare Benefits Handbook, it's all in there.
                      23-06-2021, 20:38 PM