DPS dispute resolution service

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    DPS dispute resolution service

    What's everyone's experiences with the DPS dispute service. Did you get what you claimed? Did you have good evidence to back it up?
    Thank you.

    #2
    No. It's a complete farce. Avoid taking deposits IIWY, and just ask for a little more rent to cover inevitable tenant damage.

    Comment


      #3
      Baaaad experiences make sure you have a lot of evidence or you get nowt

      Comment


        #4
        Having evidence goes for everything, not just deposit services.

        DPS have always been fine with me, no issues. But then again I don't try and claim for every tiny thing.

        Comment


          #5
          Indeed, evidence - particularly inventory & photos, ideally initialed by tenant, check-in & check-out.
          I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

          Comment


            #6
            Fine for me.
            But I haven’t had a dispute for a long time, so it could be different now.

            I think people’s experience depends on what they claim for and what evidence they have.
            Have a look at their website for case studies.
            When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
            Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

            Comment


              #7
              They're crooked and not fit for purpose. Just check trustpilot and ignore all the false five star reviews !!
              I no longer take deposits, just put rents up a bit to cover potential losses

              Comment


                #8
                https://www.lettingagenttoday.co.uk/...-agents-at-DPS

                Of the DPS adjudications, the large proportion (41.5%) found wholly in favour of the tenant and just 19.1% wholly in favour of the landlord
                Balance of probabilities or evidenced beyond any shadow of reasonable doubt?

                Comment


                  #9
                  It's always interesting to test your experience and thoughts against the DPS reasoning.
                  https://www.depositprotection.com/le.../case-studies/

                  Some of these may need updating after the Tenant Fees Act, though.
                  When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                  Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

                  Comment


                    #10
                    Originally posted by jpkeates View Post
                    It's always interesting to test your experience and thoughts against the DPS reasoning.
                    https://www.depositprotection.com/le.../case-studies/
                    Important to note, the case studies are the ones they have chosen to disclose, edited by themselves.

                    It ain't Bailii

                    Comment


                      #11
                      Originally posted by boletus View Post
                      Important to note, the case studies are the ones they have chosen to disclose, edited by themselves.

                      It ain't Bailii
                      I agree.
                      But it does highlight their thinking.

                      Loved some of the comments in that article you linked to about deposit resolutions (love to see more up to date stats)

                      We as LL's had to go through ADR 'cause tenant left the property with no forwarding address. Kept marking it as in dispute but never giving us any evidence of cleaning bills.
                      Before they had it the property was lovely, cream carpets, beautiful range cooker and all fully professionally cleaned. They left it after we forced a monthly cleaning regime and inspection because it was filthy, surprise, surprise they put in their notice after one month of this. Left it in a disgusting, smelly state and unlettable. We, as LL's picked up the bill and went to ADR, DPS seemed to lose most of our evidence and did not forward it to ADR, ADR seemed blind to the photographs and text. Tenants broke every clause in the contract, including changing utility providers, which we have just learnt about. Wonderful ADR found in favour of tenants. We are moving out of this now, too costly to us. Hope tenants will no longer find a decent place to destroy.
                      When I post, I am expressing an opinion - feel free to disagree, I have been wrong before.
                      Please don't act on my suggestions without checking with a grown-up (ideally some kind of expert).

                      Comment


                        #12
                        Both sides need well documented evidence and the claim needs to be proportionate then it generally works out.

                        Believing they are either for or against either side is unhelpful and usually the result of a poor quality claim that has been denied.

                        Comment


                          #13
                          Originally posted by jpkeates View Post
                          (love to see more up to date stats)
                          I don't think they've released any statistics since then, wonder why? (They have provided other detailed dispute statistics)

                          It's conclusive enough for me to never use ADR and to go to court instead.

                          Comment


                            #14
                            That data is inherently one-sided as it's the landlord who makes the claim. They are often advised to just claim for everything they can think of (including on here) so it's hardly surprisng that they often don't get everything they claim.

                            Comment


                              #15
                              The large majority of MCOL claimants are wholly successful, it is the opposite for ADR claimants;
                              https://assets.publishing.service.go...rt-user-survey.

                              MCOL is equally inherently one sided as it's the claimant who makes the claim. They are also often advised to just claim for everything they can think of.

                              Why the huge disparity? Balance of probability or beyond any shadow of reasonable doubt?

                              Comment

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