Tenants refuse to reply to messages/email and wont sign inventory document

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Tenants refuse to reply to messages/email and wont sign inventory document

    My tenants moved in in November 2020 amid the corona period. They were moving back from Singapore to the UK in a window in the restrictions. I travelled back to sort the flat ( i live in Spain), but had to leave sooner than planned due to corona restrictions closing flights abroad. I tried to find an inventory service to do the check in but couldn't find anyone to do it. I left the keys with the tenants brother and we agreed to sign the inventory document after their arrival. Initially they wanted to add some items to the inventory and photos of some things that they wanted to add. Unfortunately, time passed, my father died of covid over xmas and i've been dealing with that. Now i'm trying to get them sign the inventory but they are not taking my messages or emails. No replies. They are paying rent but i have some concerns now that they will cause problems for me.
    Can anyone offer advice as to what would be best next action? Ironically, they were very rude and pushy when the boiler failed over xmas, despite my best, prompt efforts to get the boiler fixed ASAP. They have been difficult since they moved in if i'm honest about it.... I guess this happens sometimes...
    Thanks for any advice. Jamie

    #2
    Whilst the circumstances explain how you arrived where you are, unfortunately you cannot get away from the fact that you did not follow the correct procedure. The terms of the inventory are as much part of the contract as anything else and really ought to be agreed before the tenancy agreement is signed. Unless the tenancy agreement has an appropriate provision, there is not anything you can do now to make the tenants agree the inventory.

    Comment


      #3
      After the 6 month's fixed term tenancy ends, increase the rent to reflect the extra work of dealing with difficult tenants.

      Comment


        #4
        or give them a discount for having to deal with a poorly organised, non-resident landlord.

        Comment


          #5
          Originally posted by landlord-man View Post
          or give them a discount for having to deal with a poorly organised, non-resident landlord.
          A bit harsh although I'm selfishly in agreement with the obvious consequences.

          Drive out all the amateur competition and I'll happily double my rents

          Comment


            #6
            I'd be very suspicious. Can you put the property under a UK management agent? I think somebody needs to go round and check it's not been sublet or full of plants.

            Comment


              #7
              Originally posted by Berlingogirl View Post
              I'd be very suspicious. Can you put the property under a UK management agent? I think somebody needs to go round and check it's not been sublet or full of plants.
              Call me suspicious..... but i would be doing this.

              Comment


                #8
                +1 Berlingogirl, Hudson, get inspections arranged, could be brothel/ 'nabis farm...

                Let us know what happens.

                Do you have documentation from HMRC so tenants can legally pay you 100% of rent??
                I am legally unqualified: If you need to rely on advice check it with a suitable authority - eg a solicitor specialising in landlord/tenant law...

                Comment


                  #9
                  Very very difficult to self manage from another country. Use an agent as suggested or this is what will happen.

                  Comment


                    #10
                    Thanks for the helpful comments. I doubt that its a meth lab or farm... it was a family of 4, 2 young children. They have been complaining about cleanliness of the area around the house prior to this and bins not being emptied properly.... I think they are just taking advantage, maybe they have damaged something during their stay and don't want to sign the inventory. at least thats what i'm hoping.
                    They are paying 100% and all is accounted for with the tax man. I think I'll see if they pay this months rent, its just a few days, if not then i will need to see whats going on. Any advice on how i would go about gaining access to the property if they refuse would be helpful. Was thinking citizens advice bureau.... Thx in advance. J

                    Comment


                      #11
                      Originally posted by Berlingogirl View Post
                      I'd be very suspicious. Can you put the property under a UK management agent? I think somebody needs to go round and check it's not been sublet or full of plants.
                      This is exactly what I would suggest, Plus a Professional Letting Agent from the moment you instruct them will be able to keep a record of how difficult your tenants are to deal with. and what they suggest the rent should go up to

                      Comment


                        #12
                        PS. You could consider getting Landlord Insurance

                        Comment


                          #13
                          Idlekind,

                          I went to the CAB once asking for help as a landlord. They asked me if I had just one property and I said I had more than one. They immediately refused to help me.

                          I think you really should put this property under management. Their complaints could just be a ruse to make you think there's a family in there whereas the family was just a front for horticulture, and they know you're not going to turn up and check. Horticulturalists pay the rent so you won't be suspicious and go snooping around.

                          Sorry if I've got you really worried. Do you know anyone who do a drive by and see if the curtains are closed all the time?

                          Comment


                            #14
                            I have a friend who would be willing to take a look for me. I'll see if i can get a management agent to take over for me.... it would be a strange place for a farm, its overlooked by so many properties and is in a mews close.... yup, a bit nervous now.....

                            Comment


                              #15
                              Yeah getting them to sign after that long probably wont happen- as what's the benefit to them to do it? Do you have any proof (via email) that they received a copy of the inventory at the start. As even though they haven't signed if you still sent it to them and they saw the inventory and didn't have an issues with it. It still counts. Won't be as good as evidence as if they signed it. But can still definitely be used as evidence and the adjudicators deciding on cases should still look at the evidence. Especially f the photos are dated etc. So whilst it's not great it's not the end of the world if you still have proof that they saw it and accepted it (to some point) at the start of the tenancy.

                              Comment

                              Latest Activity

                              Collapse

                              • Reply to Pls help! Run out of options!
                                by Hudson01
                                He sounds a charmer...... before you signed him up a sole tenant did you check him out in the usual way ? Given the distance you are away i would seek out a professional company to do this for you and get the property back, you will be running round in circles.
                                19-04-2021, 18:15 PM
                              • Pls help! Run out of options!
                                by simon889
                                Hello all

                                Firstly let me confirm I have tried to find an answer to my query on the forum already in case it has been discussed before but haven’t found anything with the same problems.

                                Long story. Tenant moved in with his sister in 2017. She was responsible for paying the...
                                19-04-2021, 17:18 PM
                              • Reply to Pls help! Run out of options!
                                by theartfullodger
                                So you issued a new tenancy? (For someone with no history of paying? Why?). Did he sign? Anything else prove (or hopefully disprove) he agreed to it?
                                19-04-2021, 18:11 PM
                              • Reply to How best to serve a section 21 (6a) document?
                                by theartfullodger
                                Post, free certificate of postage, from two different post offices

                                By all means hand deliver also, take pics.

                                But tenant might (understandably) get p++d off.

                                What does tenancy say about how notices may be served? Mention email?
                                19-04-2021, 18:09 PM
                              • How best to serve a section 21 (6a) document?
                                by Madmax86
                                Hi all

                                First time serving a section 21 notice.

                                Been reading online and seems to be mixed responses about the best way to serve it.

                                I initially thought recorded or special delivery would be the best as it is tracked however if it's not received it can be deemed...
                                19-04-2021, 17:42 PM
                              • Reply to Advice on noise (and harassment?)
                                by Neelix
                                Ask your letting agent for a copy. They are duty bound to give you a copy.

                                FYI Its between 6 and 9 pages of A4...
                                19-04-2021, 18:00 PM
                              • Advice on noise (and harassment?)
                                by renter19
                                Hello and apologies, tried to cut this down.

                                In short- problems with noisy neighbours after being accidently outed by letting agent, neighbours being harass-y and would appreciate perspectives, thoughts and have some questions at the end.

                                Context -

                                Have spoken...
                                01-04-2021, 04:16 AM
                              • Reply to Pls help! Run out of options!
                                by ash72
                                Was a Gas or EPC given prior to the T moving in? If so the EPC would still be valid, the Gas would be a little harder, the only option is to inform the Agent to serve a notice requiring access (providing 24 hours notice) if this doesn't work the only option is to take the T to court to gain access....
                                19-04-2021, 17:33 PM
                              • Reply to Compensation from Tenants
                                by DPT57
                                You have no idea what state the property will be in when they leave and whether you will need a few days to get repairs done. In my view it's unwise to try to go for no time between tenancies, especially if the tenants don't leave when they're supposed to....
                                19-04-2021, 17:08 PM
                              • Compensation from Tenants
                                by LL_LonST
                                Greetings
                                I have been a LL for some time. My tenants have been great for the last 3 years, very polite and nice.
                                They are leaving now and I have put my property on the rental market.
                                But they are refusing to allow prospective tenants in-person viewings due to covid fears. The clause...
                                12-04-2021, 14:26 PM
                              Working...
                              X