Boiler repair - tenant checked into hotel

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    Boiler repair - tenant checked into hotel

    Hi I have a tenant who has checked into a hotel due to the fact that the boiler broke down and says she will reduce the amount in the next month’s rent.
    I have never agreed for her to check into a hotel in the first place.
    She reported there is an issue with the heating on Sunday night and I called the boiler cover guys first thing on Monday but they only managed to send an engineer on Tuesday afternoon. The engineer realised there was a leak and hence shutdown the boiler on Tuesday afternoon so they stopped getting hot water as well on Tuesday afternoon.
    Today is Wednesday and in spite of chasing the boiler repair company repeatedly I could not them to attend site or confirm the date when the part will be procured to fix the issue with the boiler.
    Meanwhile my tenant sent me an email to say they want to check into a hotel to have a shower as she has two school going children and a small child and cant manage without hot water this morning.
    I’ve been trying to get an engineer out all day today and have been on the phone that I could only reply back to her email at around 4 pm today to say I can provide her with extra electrical heaters and a kettle if need be and also offered for them to come to my house which is only 5 mins away to have a shower.
    However she replied back to me to say she could not wait as her children had come home sweaty from school and hence she checked into a hotel.
    What are my options right now? Any advise on this matter will be highly appreciated.

    IMO rent remains due and she did not ask your permission to withhold future rent before moving in to hotel. You acted quickly to get a repairer/ offer alternative heating


      You have done nothing wrong.The person could heat water on stove or in kettle.Simply update her and send her phone no of insurer and let her communicate.I would be tempted to get work done .Set deadline,if breached hire fitter and bill insurer.


        I think you've done all you can in the situation including what many would not in offering your own facilities. I think, given the T's circumstances she would have been in her right to argue for some reduction in rent due to the inconvenience of not having all that she paid for. Perhaps you could negotiate a reasonable amount toward her hotel and no more based on that. It does seem very knee-jerk to book into a hotel which is prob an indication of how much stress it's causing her... or how much she's willing to take you for a ride depending on her personality. Because the dust hasn't settled, I'd tread carefully as I wouldn't want things to escalate.

        How much is the hotel per night and is she only getting one room for the four of them?


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